I was mostly satisfied with my service however, I was unable to view the report on my phone and when I arrived to pick up my car, the specialist was not available nor an equivalent person. I requested a callback to discuss a noted “red read” on my camber report after alignment and after 5 phone calls and 72 hours of delay, I have not recorded a callback from either Jacob, Mike or the supervisor. The customer service is lacking and that is disappointing.
3/26/2026
Benjamin P. VERIFIED CUSTOMER
I am very satisfied with my service advisor. My dissatisfaction comes from the individuals who performed my oil change..
3/26/2026
Amada T. VERIFIED CUSTOMER
Great customer service, thank you Jacob!
3/26/2026
Solution-Focused Mental. VERIFIED CUSTOMER
Excellent communication and service by the service provider.
3/25/2026
Ruben F. VERIFIED CUSTOMER
Only one thing was not contacted when my vehicle was ready to go maybe shouldn’t have said fully satisfied
3/25/2026
Roberto L. VERIFIED CUSTOMER
Manny always give me a great service
3/25/2026
Maria R. VERIFIED CUSTOMER
Manny is great! Explains everything!
3/25/2026
Frank M. VERIFIED CUSTOMER
Exceptional service from the team.
3/25/2026
Sarahummingbird J. VERIFIED CUSTOMER
I was told they couldn’t complete a recall procedure because my battery was low and tried to sell me a battery. When I got home I checked my battery level on my dash and it was fine. I was left confused, how is it that my car was there from 10 am to 5 pm and nothing was done? I could have picked it up sooner. I was left very confused.
3/25/2026
Ray G. VERIFIED CUSTOMER
Avelina did a great job getting me in and out today. She's a true professional, she always makes my visit pleasurable and is so attentive to my every need.What a great employee!
3/25/2026
Jorge A. VERIFIED CUSTOMER
I have been complaining about the plastic trim on top of the truck bed coming off on its own, they supposed to replace them on my last visit, but apparently they forgot. I was told that I need to live my truck for the entire day because they also where going to replace the brake hose (recall) my truck was in service for about 5 hours and they only did the multi point inspection. I wasted my time for nothing. Vehicle was not even washed. Also since I got my truck I have been complaining about rusted screws under the vehicle and I was told you can not replace them, I have checked the new trucks you have in the lot and the screws are already rusted.
3/25/2026
Myles M. VERIFIED CUSTOMER
Very friendly, and great customer service!
3/25/2026
Steven E. VERIFIED CUSTOMER
I saw an employee yell at another employee in anger and frustration across two cars in the intake lot. Then my quoted wait time was not updated and I was there 4 times longer than expected and of course the cost is high but usually worth for the experience but now not so sure
3/25/2026
Jose A. VERIFIED CUSTOMER
None thank you
3/25/2026
Alex N. VERIFIED CUSTOMER
Michael did his best to expedite the service after learning I would remain on-site for its duration. He was able to complete everything early.
3/24/2026
Linda G. VERIFIED CUSTOMER
Seems after 1 1/2 hr wait, the system could not find anything wrong with the CarPlay but continues to take a long time to connect
3/24/2026
Jose L. VERIFIED CUSTOMER
I get there on Friday afternoon, and have to wait out by my vehicle from 10-15 minutes, before a lot attendant goes out and ask what I am there for. To be fair, I did not have an appointment, I was just dropping off the vehicle. I just thought it was way too long to be out there waiting. I finally get to vehicle checked in, the advisor was professional, I had no issues with him. This is not the first time where I wait and sit out there, just waiting and waiting and waiting. When I go and pick up the vehicle, it was ok. From what o saw, there were two advisors visible and the long bearded manager or assistant manager, sitting in the corner office. I am not sure if you are short handed as far as staff goes, or what. Point being it’s always a mess to drop off and pick up vehicle,
3/24/2026
Carlos B. VERIFIED CUSTOMER
Avelina did a great job!
She explained everything that my vehicle needed to have done.
Thank you!
3/24/2026
Magdalena B. VERIFIED CUSTOMER
Jacob is always very helpful and attentive to all details to help. I have forgotten to complete previous surveys and I’d like to mention I’m always satisfied with Jacob’s service and willingness to help. Thank you.
3/24/2026
Benjamin C. VERIFIED CUSTOMER
I was there for a 40k service. I made an appointment and showed up 10 minutes early. I was waiting there for the service to be done and asked how long they expected it to take. They told me about an hour, which is about what I expected. I was there for 3 hours. I was moderately pressured to get more work done, but I declined because I didn't want to be stuck there all day;they insisted that it wouldn't take any additional time, but how can I believe what they say when they had already been so wrong.