Fox Toyota of El Paso Auto Repair Service

Ill be honest, upon arrival, I was accommodated right away with the S.A. and that was quick. I know that I have to wait since I’m not the only one who came there for service eventhough I got an appointment. After an hour of waiting, S.A advice me that my vehicle need an alignment, plus injector cleaning and throttle body cleaning. I asked him how much would it cost me including the labor, told me about $350, me knowing that I only got 16k mileage since Im using my vehicle everyday for work and I need it to be so reliable, I agree and give him a go signal to do it, aside from the fact that SA gave me an estimate, Im thinking that Im only paying $350ish. so after an hour of waiting, SA told me that my car is ready and before settling the bill, I asked him if I can get a copy of my wheel alignment report, and when Im about to settle my bill, I’m surprised that I owe him $598 in total for the PMS plus the job recommendation, from there, I told him that I have a service package that I bought upon purchasing the vehicle, SA told me that it is expired based on the system that he was looking that time and insist that I have to pay for the service, told him that I have the proof inside my vehicle but the SA still insisting that even I have those papers, your system says that my service package is already expired. Felt disappointed right away upon hearing it from him and also for the amount that your SA’s charging me. Your SA really don’t want to listen, so, just to prevent the conversation from escalating since I’m wearing my military PT uniform and don’t want to have a bad image, I settle it and left. When I got home, tried to call your service team but they toss me to Finance Dept. that only keeps on ringing but never pick up my call. Tried calling them 3 times and still nothing. I’m totally disappointed earlier this morning and totally ruined my Monday.

Gabriel is a pretty sharp Customer Service rep. He’s always supporting and helping the customers, you guys need more Gabriel’s as part of your service advisor fleet. Thank you very much for your help Gabriel.

I had an excellent experience with Alejandro at Toyota Services. He was professional, friendly, and very knowledgeable. He took the time to explain everything clearly and made sure my vehicle was well taken care of. The service was fast, honest, and stress-free. I highly recommend Alejandro to anyone looking for outstanding customer service at Toyota!

Love you guys!! Always helpful and friendly

Grate people

Thank you for your outstanding service , super professional, great customer service and overall friendly.

I have been getting my truck serviced there for the past 20 years and Fernando has always been extremely helpful and has great customer service.

Service was excellent and professional as always.

Alex was extremely helpful and patient. He understood my urgency to fix my vehicle and was able to solve my problem within two hours.

Excelente servicio

Excellent customer service very courteous and professional ????

Jacob was super friendly and he made sure that my questions were answered. Thanks!

very good service

Also was polite and helpful to

Excellent customer service Keep up the great work Thank you

Jacob took good care if me and helped me alot..

I have lights on dash that say needs service go to dealer

Jacob was knowledgeable, professional and polite.Thank you!

Noticed some issues following my service. Called to seek advice and felt completely brushed off. Will be taking my vehicle else where to get checked out. Will finish off my paid packages of oil changes and will go elsewhere.

Helpful, courteous, kind