Based on the time I took the car and not having an appointment, the service was very fast and got a call about an hour and a half later as promised to let me know it was ready.
12/25/2024
Raul C. VERIFIED CUSTOMER
Awesome customer service.
12/25/2024
Tina F. VERIFIED CUSTOMER
Avelina was great, no issues.
12/25/2024
Francisco M. VERIFIED CUSTOMER
I have a front lower bumper dent in my vehicle. Not satisfied,I hope you can review your cameras. Janet was courteous and professional
12/25/2024
Jose T. VERIFIED CUSTOMER
Very professional and very impressed with her.
12/25/2024
Matt C. VERIFIED CUSTOMER
The car is worse than when I dropped it off. I need to have it fixed on Thursday before I drive back to Utah on Friday, or I need a big refund so it can be fixed in Utah. When I picked it up today (after hours), it started jerking back and forth as soon as I started it. The warning lights (Check engine, TRAC OFF, and AWD) also came on 2 miles after I left Fox Toyota. I texted Manny to let him know. I understand that it is Christmas Eve so I don't expect a response right away, but I really hope this can be taken care of promptly on Thursday.
12/25/2024
Michelle S. VERIFIED CUSTOMER
Great customer service. Excellent communication.
12/24/2024
Ricardo P. VERIFIED CUSTOMER
Mr Saul Ochoa delivered world class customer care, was precise and professional and the process too exactly the time he estimated. Very happy to return for future work on my vehicle. Thank you.
12/24/2024
Troy Y. VERIFIED CUSTOMER
Great service
12/24/2024
Alfredo C. VERIFIED CUSTOMER
I still do not understand why toyota being such a big corporation charges to use a credit card
UNBELIEVABLE!!!
12/23/2024
David L. VERIFIED CUSTOMER
Very efficient,
12/23/2024
Marci Q. VERIFIED CUSTOMER
Amazing customer service from beginning to end! Thank you!
12/23/2024
Juan E. VERIFIED CUSTOMER
Good job
12/23/2024
Anthony C. VERIFIED CUSTOMER
He did great and was very thorough with the report and recommended services.
12/22/2024
Tanja M. VERIFIED CUSTOMER
Love Ashley! She is always so helpful
12/22/2024
Patricia T. VERIFIED CUSTOMER
When I arrived at the Service station I received a very courtesy welcome from Toyota personal told to make myself welcome and enjoy a cup of coffee e
12/22/2024
Myrna H. VERIFIED CUSTOMER
The parts being replaced were not available and that caused extra delay
12/22/2024
Angel E. VERIFIED CUSTOMER
Fernando is an amazing advisor always takes care of my vehicles. I highly recommend him!!!
12/22/2024
Rito V. VERIFIED CUSTOMER
I was satisified after the Manager took care of me and I am very grateful for him. However prior to that i had an appt at 8:15 and didnt get my car until close to 2pm. My serv adv stated that they were running behind but my screen was ordered. Then mike another service adv told me they ran out of oil but my car would be done soon. Once i received my car i left and i saw on paperwork no screen was ordered. I went back to dealership and spoke with manager. We went for a ride so he could see the screen malfunction. He then assured me he would order it and talk to the serv advisors. I told the Manager what really upset me is i was lied to in the middle of the waiting room. Blatantly then mike stating the dealership ran out of oil..... maybe but it just seems unlikely. Why have an appt if i still have to wait 5 hrs. Bottom line the Service Manager was extremely polite and listened to my concerns and took care of me. I am thankful for him but not the serv advisors in that dealership. Thank you
12/21/2024
Christina S. VERIFIED CUSTOMER
Have a good communication with your client and not letting you hanging waiting to find out what your ownself what is needed for your car and waiting too long for something simple.