Toyota brand management needed to be contacted to further assist with the issue.
4/6/2026
Rebeca M. VERIFIED CUSTOMER
Excellent
4/6/2026
Joseph B. VERIFIED CUSTOMER
Thank you
4/5/2026
Monica H. VERIFIED CUSTOMER
Excelente servicio!
4/5/2026
Jade B. VERIFIED CUSTOMER
I was there waiting on my car to be serviced for a total of three hours. Within this time frame, the representative assigned to me never took the time to introduce himself. Once my car was done being serviced, I followed the service technician into his office where I found him casually speaking with another employee. Catching him off guard, he had no idea who I was and mentioned he hadn’t helped me. Which is correct, when I arrived two people said they would go get him to come out while I waited in my vehicle. He never came out to help me. I was thankful another gentlemen was kind enough to help me get checked in for my three hour wait and yes I had a scheduled appointment. I do not wish to be contacted by Alexandro Tizcareno. Toyota management can feel free to reach out if they like. I am highly disappointed with the lack of professionalism and poor customer service I received 4/3/2026.
4/5/2026
Graciela Ochoa. VERIFIED CUSTOMER
Muy satisfecha. Gracias
4/4/2026
Luis S. VERIFIED CUSTOMER
Mike Torres is always ready to my questions and assure me on the process.
4/4/2026
Artemio G. VERIFIED CUSTOMER
Problem not resolved wil search for another source for help!
4/4/2026
Georgina I. VERIFIED CUSTOMER
Art and Manny along with the rest of the team went above and beyond to provide me with exceptional customer service. They understood my situation and they made sure to find solutions to my problems. I genuinely felt they cared. I absolutely recommend purchasing and servicing your vehicle with the team at Fox Toyota.
Again, I can't thank you guys enough.
4/4/2026
Ofelia P. VERIFIED CUSTOMER
Thank you for taking my car without a scheduled appointment, and thank you for checking on the noise from the passenger door
4/4/2026
Sofia T. VERIFIED CUSTOMER
.
4/4/2026
Elisa H. VERIFIED CUSTOMER
We called before going, and I was told that as long as I was there before 3, they could do the required maintenance on my vehicle. Then when we got there one of the workers came outside and said it would take about 1 hour 1/2 to 2 hours. Still we waited, he wrote my name wrong so he struggled to find my car. 2 hours had passed and still no update, struggled to find my car in the system, then he told us it would take an additional 2 hours. So in total it would be 4 hours yet he had told us 2 hours earlier. We decided to leave, terrible experience would not recommend!
4/4/2026
Edna A. VERIFIED CUSTOMER
Jacob A. was very attentive, courteous and communicated with me throughout.
I will ask for him when I return to service my vehicle.
4/4/2026
Roberto J. VERIFIED CUSTOMER
Super service, on schedule,Jacob Armendariz very knowledgeable and courteous...thank you.
4/3/2026
Ellen S. VERIFIED CUSTOMER
Quick and simple. No confusion as to what needed to be ????
4/3/2026
Jasmin C. VERIFIED CUSTOMER
The advisor was very nice to help me overall, after been waiting for more then 20 minutes outside for my other advisor to come outside and help me. He was fast, my car was ready pretty quickly. They had found a nail in one of the tires and was supposed to call me the next day and he didn’t. I called on Saturday and had to talk to three different people because they couldn’t find my order, or service. I aksi asked Jose if he could change my advisor cause I didn’t want my other advisor and she still shows as my advisor. I didnt get my receipts for my oil change or the tire warranty.
4/3/2026
Armida G. VERIFIED CUSTOMER
Avelina was helpful, courteous & professional. Thank you so much!
4/3/2026
Rosa A. VERIFIED CUSTOMER
Very satisfied with the service & with Michael Torres
4/3/2026
HILDA M. VERIFIED CUSTOMER
Very helpful. Answered all my questions car wash ready when promised. Very satisfied with everyone