Fox Toyota of El Paso Auto Repair Service

Gabriel was very helpful and attentive to get my tacoma the service that it needed

Gabriel Lucero es la mera cuerda del trompo.

Manny always takes care of my vehicles!! He keeps me updated as well. Good service overall (:

Horrible service. A simple 10,000-mile oil change took nearly 3 hours. I was never greeted by the assigned service representative, Isaac ****, and I received no updates on my vehicle throughout the visit. At one point, I noticed my car had been parked outside the service bay with the engine running for at least 30 minutes. I eventually had to go turn it off myself. After that, I continued waiting and later noticed that my vehicle appeared to be completely finished and ready for pickup, yet it remained parked for another 15–20 minutes without anyone notifying me. I finally had to go ask if my car was finished because no one had provided any updates. When I spoke with Isaac **** about the situation, he simply tried to place the blame on the technician for leaving the vehicle running and for the lack of notification that my vehicle was ready. As the assigned service representative, I would have expected accountability and a reasonable explanation rather than shifting responsibility to someone else. I understand that vehicles may need to be moved during service, but leaving a customer’s car idling for over 30 minutes is unacceptable, especially with today’s fuel costs. The lack of communication throughout the entire visit was equally frustrating. Overall, I am extremely dissatisfied with this experience. There was no sense of urgency, communication, or concern for the customer. The entire process felt unprofessional and careless.

Filters are to expensive thought covered in the service

Very professional and clean

Avelina was great. She was very attentive and professional in every way.

Technician was very knowledgeable and communicated everything according to his findings. I will only hope he can continue servicing my Truck.

I truly desire to having my Toyota Tacoma serviced at the Fox Toyota dealership.

Fernando Martinez always do a great great job.

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After I came last Friday for my regular maintenance service, my tacoma still notifies me on the dashboard screen “Maintenance Required.”

Requested the complimentary carwash when I arrived at my appointment. After my service was completed, the vehicle was returned to me unwashed.

Manny and the service did an outstanding job taking care of my 2018 Prius Prime. Thank you. Bruce

Ms Avenida was absolutely fantastic. She was very knowledgeable and explained every single thing to me as it was done. You have one in 1 million in this young lady and I hope that you can keep her as long as she will stay. She always made me feel welcomed she made me feel seen, and she made me feel that no question. I asked her was dumb. Kudos to hiring this young lady. I hope she stays respectfully Gail L

I called 3 times to get an update on my car and requested a call back each time. I never once received a call. When picking up my car I was told I should get a call when the parts arrive but if not to call and check in. I understand the business is busy but this is unappealing and makes me want to take my business elsewhere in the future.

I recently moved to El Paso. My car needed service. I needed an oil change and a windshield replacement. I had a pre paid service package, I had to remind twice to Issac **** about it no matter how many times he said “I got you”. Towards the end of the service, he was asking me to pay and I had to remind him again about my pre paid service package for a third time. Afraid that, I did not get what my package included I had to ask what services were done. Fortunately, everything that was included was done. When it came to My windshield replacement it took Issac 2 days to let me know that the dealership does not do that and to go somewhere else. I had to call multiple times to get a call back. I also was also not offer any service packages or tires. I don’t know if this is just an El Paso thing or it was just a bad day at the service center.

Good service and great service by shuttle service driver Hugo.

Good

Very kind and knowledgeable