Hector provided me with excellent service. The service time was good.
6/7/2025
Jorge M. VERIFIED CUSTOMER
The alignment was done at the time of the oil change and tire rotation. Upon taking the truck on the freeway the steering wheel vibrated more than when I took it in.
6/7/2025
Magdalena L. VERIFIED CUSTOMER
Excelente service, !!
6/6/2025
Lydia E. VERIFIED CUSTOMER
Hector has excellent customer service skills and he was wonderful!
Thank you Hector!
6/6/2025
Consuelo R. VERIFIED CUSTOMER
Avelina was very kind and professional!
Had great communication as the truck was being serviced!
6/6/2025
Jaime R. VERIFIED CUSTOMER
I want to thank Mr. Ramos for his help in resolving the needed repairs. Mr. Ramos truly cares about the customers complete satisfaction. Avelina was extremely professional and courteous. She took notes of what was needed and kept me informed about the progress of the work. The repairs were done in a timely manner. Avelina takes a lot of pride in her work. Thank you both very much.
6/6/2025
Sandra V. VERIFIED CUSTOMER
First of all my fluids weren’t topped off and my seat hasn’t been fixed like over a year ago when it was broken getting serviced .
6/6/2025
Lazaro L. VERIFIED CUSTOMER
Hello,
I purchased my vehicle over a year ago, and I’m still waiting for the spare key that was promised at the time of purchase. Despite multiple follow-ups, neither the sales nor service teams have been able to assist or provide a resolution.
I’d appreciate immediate support in resolving this issue.
Thank you.
6/6/2025
Jaime V. VERIFIED CUSTOMER
Communication skills need improvement Definitely missing Adrain Martinez. Still waiting for a return phone call from, and I see why to much time to be fooling around with other co- workers smh!!
6/6/2025
Danniella A. VERIFIED CUSTOMER
Thank you for the service to my vehicle, no one I trust more with my RAV4 than the Hoy Fox team. Thank you Saul for being informative and patient about answering my questions, you are too awesome!
6/6/2025
Graciela M. VERIFIED CUSTOMER
The salesman was rushing stated he hadn't had lunch and when I asked for an oil change he said it would come out of pocket. I love my Toyota family but this visit was not the best.
6/5/2025
Larry R. VERIFIED CUSTOMER
Yes i would
6/5/2025
Obed E. VERIFIED CUSTOMER
Great customer service
6/5/2025
Troy Y. VERIFIED CUSTOMER
My service was a pleasant experience. My wait was short and service was less than an hour
6/5/2025
Juan A. VERIFIED CUSTOMER
Avelina did a great job from the moment I drove up to the moment I left.
6/5/2025
Rafael C. VERIFIED CUSTOMER
I never received a text stating my car was ready. Vehicle was dropped off at 10am and wasn't aware it was ready until after 3. Just for an oil change and tire rotation which is ridiculous. I also never received an update on a repair quote I requested until we called a second time after 3pm. When questioned by my wife if they follow up with a phone call to see if text went through, he stated, "no ma'am we're busy here, that's why I asked if that's the right phone number", which he kept re-iterating to her. This shows me work ethics and most importantly customer service is not a priority at this location. This was my second time using Fox Toyota and my first time was less than satisfactory as well. I will be trying a different location for service from now on.