Please don't contact me. Everytime i take my car in for service it turns into an all day thing. Theres always a lack of communication. Your team is clearly overwhelmed and overworked
7/18/2026
Adamm W. VERIFIED CUSTOMER
My advisor was friendly, met my needs, and constantly kept in contact with me via SMS throughout the whole process. I’ve been to a lot of service departments and service centers here in El Paso and this is by far the best.
7/18/2026
Jaime V. VERIFIED CUSTOMER
Mr Lucero, once again, did not disappoint. He was professional, communicative and knowledgeable.
I always count on him to update me and help me understand recommendations.
My only issue today was the phone service and application. I was trying to respond to the recommendations via the application link sent to me but it would not take.
I also attempted to call and was stuck talking to the AI assistant never being able to reach a service member, despite being number one in the queue.
7/18/2026
Luis V. VERIFIED CUSTOMER
Santiago was good, however the answering service, calling and all of other aspects of my service was abysmal. My interaction with Santiago was great everything else not so great.
7/18/2026
Fernando M. VERIFIED CUSTOMER
Jose provided excellent service as usual.
7/18/2026
Carlos G. VERIFIED CUSTOMER
I made an appointment for 7:15am. Arrived at 6:20am to make sure I could drop off car at scheduled time.
Two different associates came up to my vehicle once the service center openned only to tell me "oh, Isaac will be with you shortly" both times.
It wasn't until a third associate came to my vehicle to tell me "I dont know why the first two didnt help you, Isaac isn't even here".
I understand that when we make an appointment we are assigned to one of your reps, but I feel it is ridiculous to make your clients wait because your representatives are not available.
For the question of how satisfied am I with Isaac ****'s service, how can I have any measure of satisfaction if I was never helped by Isaac and if he was ever present, he never introduced himself.
7/18/2026
Patricia M. VERIFIED CUSTOMER
Patient, polite and positive disposition. He answered and explained all of my questions. Kept me informed during the process. Very professional
7/18/2026
Bienvivir All-Inclusive. VERIFIED CUSTOMER
Thank you for the quick service today.
7/18/2026
Jazmine P. VERIFIED CUSTOMER
love jose
7/17/2026
Maria R. VERIFIED CUSTOMER
Great Service with Fernando, no doubts at all ! Love his customer service ! :)
7/17/2026
Timothy N. VERIFIED CUSTOMER
I was not informed there was urgent care my vehicle needed. I've made a subsequent appointment, but it would have been nice to have been informed then of these items. My normal advisor was not available, so I'm not upset or anything, I'll be back next week.
7/17/2026
Cecilia L. VERIFIED CUSTOMER
Awesome customer service!
7/17/2026
Pedro C. VERIFIED CUSTOMER
Excelente service thanks
7/16/2026
Abraham G. VERIFIED CUSTOMER
Awesome experience
7/16/2026
Adriana B. VERIFIED CUSTOMER
El servicio y las atenciones todo estuvo o bien solo una observación
Cuando salí de la agencia y agarré la carretera el cofre de mi auto se abrió
No lo aseguraron bien
7/16/2026
Cynthia M. VERIFIED CUSTOMER
Me molestó demasiado que no tuvieron la atención de decirme que mi camioneta se iba a quedar en las instalaciones el cual, no estaba preparada para eso y tuve que perder un día de trabajo por esa razón. Lo único que me mandaron fue el mensaje para autorizar el filtro del aire y de ahí en más no obtuve respuesta, fui a las instalaciones pero desgraciadamente ya estaba cerrado.
7/16/2026
William A. VERIFIED CUSTOMER
Thank you
7/15/2026
Jose T. VERIFIED CUSTOMER
Se suponía que iban a cambiar una parte de plástico del asiento frontal y no lo hicieron, aún cuando se los había pedido! Como es posible que me manden decir que mi tundra ya estaba lista!
7/15/2026
Delfina G. VERIFIED CUSTOMER
Ok fine thank you
7/15/2026
Jorge A. VERIFIED CUSTOMER
I am satisfied with your service however I wish your advisors could return feedback more quickly on status of vehicles being diagnosed or repaired.