The service is terrible. In the past I would get a loaner and not have to sit there.
5/15/2025
Rosalinda V. VERIFIED CUSTOMER
Ivan provided exceptional service.
I called in a concern regarding my vehicle and immediately advised me to bring it in without an appointment.
Thank you for putting my safety first!
5/14/2025
George M. VERIFIED CUSTOMER
Ivan is very helpful and explains everything in a very nice way.
5/14/2025
Stephanie C. VERIFIED CUSTOMER
Auto was very good
5/14/2025
Jesus C. VERIFIED CUSTOMER
Need to bring back your loaner program.
5/14/2025
Ronald H. VERIFIED CUSTOMER
Better communication while the service was being done. We weren't given a loaner for this service that literally took the whole day, and we were not updated as to what time it would be completed. So we called at 4pm to inquire about the status, and he said it would be done by 5:15pm but no shuttle was available to pick us up.
5/12/2025
Virginia S. VERIFIED CUSTOMER
No problem.. thanks, I’m really enjoying my Lexus.
5/12/2025
Veronica V. VERIFIED CUSTOMER
Ivan has always been great! Great customer service and efficient in his role at the dealership
5/11/2025
Sergio L. VERIFIED CUSTOMER
Ivan provided excellent service and was very professional and helpful
5/11/2025
Ranold R. VERIFIED CUSTOMER
Completely Satisfied
5/11/2025
Michael T. VERIFIED CUSTOMER
Awesome service!
5/11/2025
Alma N. VERIFIED CUSTOMER
Mr. Duran provides excellent customer service.
5/10/2025
Yvette A. VERIFIED CUSTOMER
Ivan was friendly and professional. He made sure to answer all our questions. We were very happy with the service.
5/10/2025
Adrian G. VERIFIED CUSTOMER
Always excellent service with a smile.
5/10/2025
Christopher A. VERIFIED CUSTOMER
Ivan always goes above and beyond to provide exceptional customer service and is definitely an asset to Fox Lexus. Thank you Ivan for the excellent service
5/9/2025
Randolph F. VERIFIED CUSTOMER
Excellent service
5/9/2025
Waldo O. VERIFIED CUSTOMER
Had my vehicle serviced and Arturo is just the best. He found some issues that he felt needed to be addressed and he called to let me know. I asked him to take care of it and he was awesome as far as letting me know what stages the vehicle was in. Arturo always seems to care.
5/9/2025
Irvin T. VERIFIED CUSTOMER
I took my vehicle for oil change and some concerns I had regarding my vehicle, first they took 6 hours for my vehicle to be ready and they didn’t even had the time to look at my concerns, I was disappointed regarding the service as had enough time when stating my vehicle was supposed to be ready in 3 hours.
5/8/2025
Margarita N. VERIFIED CUSTOMER
Arturo does an amazing job. He takes care of all my issues every time I go in for service. We discuss the items I have on my “to do” list and he recommends additional services that are not on my list. He is extremely knowledgeable and professional. I really appreciate the assistance I get from Arturo every time I bring my Lexus in for service. Thanks!!