Ivan was fantastic! He was very professional and took care of everything so quickly. I had a great experience this time, especially compared to the past. Thank you!
4/10/2025
Fernando C. VERIFIED CUSTOMER
Ivan was awesome,professional and totally committed to providing best service. Kudos ????
4/10/2025
Edilia N. VERIFIED CUSTOMER
El Sr. Arturo es excelente en su trabajo. Gracias
4/10/2025
Alan M. VERIFIED CUSTOMER
Took care of getting the required service items in a relatively good time frame.
4/10/2025
Fatima L. VERIFIED CUSTOMER
I recently had my car serviced at your dealership, and I wanted to provide some feedback on my experience. While I appreciate the work done on my vehicle, I was not entirely satisfied with the customer service I received from my service consultant.
During our interactions, I felt that the tone and manner of communication were somewhat rough and not as welcoming as I would have expected. This made me feel uncomfortable, and I believe there is room for improvement in how customers are approached.
I hope this feedback can help enhance the customer experience at your service department.
Thank you for your attention to this matter.
Sincerely,
Fatima L
4/9/2025
Elizabeth C. VERIFIED CUSTOMER
I called this morning to see if there was any openings for an oil change and inspection. I provided my contact phone number and the service representative found my account. I told them that it was for an LC 500. He booked me for 1:30 PM I arrive promptly at that time and was not spoken to until 2 PM. They stated the delay was due to them looking for a RX 350 which is another vehicle I have. I question why they did not seek me out in the lobby and approach me about which vehicle I was there to service this cost me to reschedule my 3 PM appointment I had with a client.
4/9/2025
Patricia G. VERIFIED CUSTOMER
Everyone was very nice and helpful, very satisfying experience.
4/9/2025
Rodolfo L. VERIFIED CUSTOMER
Your service team is always so nice! Our service advisor Ivan Duran is very dedicated to his work and is always very attentive and respectful.
4/8/2025
Ariel P. VERIFIED CUSTOMER
I am completely satisfied with my recent service experience while having our Lexus serviced by Ivan F. Duran.
4/8/2025
Asha K. VERIFIED CUSTOMER
Ivan is truly the best. He gives outstanding service. He is so helpful , values my time, and is always reliable. He is the best advisor I've ever had.
4/8/2025
Michelle M. VERIFIED CUSTOMER
Ivan is always professional and trustworthy.
4/8/2025
Arturo M. VERIFIED CUSTOMER
Ivan is customer focused, I am completely at ease taking my car to him.
4/8/2025
Deana R. VERIFIED CUSTOMER
Arturo was very knowledgeable about the service options. He timely and good person to work with.
4/7/2025
Wesley W. VERIFIED CUSTOMER
Ivan is great. Clear and timely communication. And he is very accommodating.
4/6/2025
Sandra R. VERIFIED CUSTOMER
Ivan is very thorough and has good communication with his customers.
4/6/2025
Elizabeth P. VERIFIED CUSTOMER
How much is my car worth?
4/5/2025
Maria A. VERIFIED CUSTOMER
I was pleased with his overall service and accommodating me with a loaner
4/5/2025
Carlos B. VERIFIED CUSTOMER
Adrian was awesome as always.. providing great customer service
4/4/2025
Victor A. VERIFIED CUSTOMER
Adrian Martinez was awesome and Was a great experience. I enjoyed working with him and looking forward to working with him again.
4/4/2025
Diane S. VERIFIED CUSTOMER
Arturo is the very example of great customer service! He kept me in the loop and worked tirelessly to make sure I was satisfied! He is a true Fox Lexus Treasure!