Great service. Knowledgeable and professional employee. Thanks
4/28/2026
Josiah S. VERIFIED CUSTOMER
Katie was very helpful in making sure what I wanted got done. I greatly appreciate her assistance. The technicians were plenty thorough in their overview of the vehicle.
4/28/2026
Evan T. VERIFIED CUSTOMER
Quick and easy. Thanks, Samantha!
4/28/2026
Joshua D. VERIFIED CUSTOMER
No appraisal
4/28/2026
Charles S. VERIFIED CUSTOMER
Wonderful and the video was very classy
4/28/2026
Kathleen M. VERIFIED CUSTOMER
She was very nice and helpful.
4/27/2026
Michael O. VERIFIED CUSTOMER
Mike did a great job
4/27/2026
Muhammed K. VERIFIED CUSTOMER
Samanta is a truly good person; moreover, she does her job correctly and clearly.
4/27/2026
Emily S. VERIFIED CUSTOMER
Sami was very helpful and friendly. Excellent service!
4/26/2026
David I. VERIFIED CUSTOMER
Samantha was very polite and helpful!
4/26/2026
Rodger A. VERIFIED CUSTOMER
Great, Professional, Service.
4/26/2026
Maria S. VERIFIED CUSTOMER
The service agent Michael was fine but I am extremely shocked that Jim Shorkey Toyota feels the need to add a 3% fee on credit card payments!!! This is absurd considering the mark up that this dealership charges on parts and labor! You are NOT some small business like corner restaurants that operate on tiny margins. I feel this is a complete money grab and therefore will no longer be servicing my vehicle at your dealership!
4/26/2026
Amber K. VERIFIED CUSTOMER
I appreciate the time spent showing me how to adjust my clock for Daylight Savings Time. He didn’t act in a hurry or bothered to helped me, which added to a great experience.
4/25/2026
Andrew L. VERIFIED CUSTOMER
Great experience from start to finish. Mike was professional, communicative, and made everything easy. He kept me informed throughout the process and made sure my vehicle was taken care of properly. Really appreciate the service and attention to detail. Thank you.
4/25/2026
Christopher C. VERIFIED CUSTOMER
Very informative and personable. Great service beginning to end. We will be back. Thanks.
4/25/2026
David A. VERIFIED CUSTOMER
Samantha was fantastic. She answered my questions and kept me informed of the progress.
What I am not happy about is the 3% upcharge for using a credit card. This is stupid, a smack in the face of your customer. I bought 3 Toyotas at this dealership and have serviced 4 for their entire lifespan there since 2008. Why doesn't your sign say, "we need 3% more profit from your wallet!". Very, very, very poor customer service. Whoever made this decision should be fired or sell the dealership if it's the owner. Any marketing savvy person could have suggested "save 3% by using cash, check or debit" and then raise prices. The normal consumer doesn't know what the prices are from service to service.
4/24/2026
Margaret D. VERIFIED CUSTOMER
Mike was very thorough in explaining warranty and possible cost. What a nice man besides! Thanks
4/24/2026
Susan C. VERIFIED CUSTOMER
Ms. Schopper is amazing. Efficient, knowledgeable and personable. Such an asset!