The service was great. No complaints on the operation of the vehicle. However, I do have a concern I wanted to discuss. When I got home, I noticed that there were new scratches on the surface of the car behind the headlight on the passenger side of the vehicle. These scratches were not apparent in the video of the car that you sent me while it was in the shop. Ofcourse, I cannot prove how the scratches were acquired, but I know that they did not occur on my drive home. I would be wwilling to send you a photo. Could I request please that this be discussed with the service people, to determine whether it is possible that this occurred when the car was under your care, or in the parking lot? I would appreciate this, just to raise this question. Thank you.
6/13/2026
Todd M. VERIFIED CUSTOMER
They did a great job in a short amount of time. The waiting area is very comfortable and love the little store for food and drinks.
6/13/2026
Scott H. VERIFIED CUSTOMER
Bill was great
6/13/2026
Dennis J. VERIFIED CUSTOMER
Kate
Was very nice and kept me informed on my status of my truck
6/12/2026
Michael M. VERIFIED CUSTOMER
She was great! Very friendly and knowledgeable
6/12/2026
Ian B. VERIFIED CUSTOMER
Mike treated us very well, as do all of the service managers. We're always happy bringing our cars to you.
6/12/2026
Sabine J. VERIFIED CUSTOMER
Mike was very professional and easy to communicate with. Would definitely recommend using their service shop again.
6/12/2026
Rebecca B. VERIFIED CUSTOMER
From Making, the appointment with Kate to the efficiency of my service, the communication in the shuttle ride to my home with Paul everything that Shorkey Toyota did today was top-notch and I can’t always say that since I have had poor experiences with other dealerships in that area. Kudos to all of these guys and I love the video of the mechanics, Shawn did a nice job.
6/12/2026
Somdipa M. VERIFIED CUSTOMER
Overall good experience
6/12/2026
Renee C. VERIFIED CUSTOMER
Had to put in a gallon of windshield washer when I got home. Not sure if I could trust your team with the more important things. Very concerning to me and disappointed in this service.
6/12/2026
ELISABETH S. VERIFIED CUSTOMER
Ryan was helpful and positive and communicated clearly. Thanks
6/12/2026
Debra B. VERIFIED CUSTOMER
Samantha was very helpful and made sure my car was done in 1 day. She notified me and let me know a part was not needed so it was cheaper. She explained the key fob to me. And answered all my questions. Very good at her job.
6/11/2026
Shelly W. VERIFIED CUSTOMER
Just wish one time scheduling an appointment at a certain time that it wouldn’t take over 2-3 hours to have the work done?
6/11/2026
Harry H. VERIFIED CUSTOMER
Ryan kept us well informed and up to date with the progress of our vehicle. Thank you
6/11/2026
Erika B. VERIFIED CUSTOMER
Great job!
6/11/2026
Paul S. VERIFIED CUSTOMER
It took a month to fix a known warranty issue
6/11/2026
Theresa C. VERIFIED CUSTOMER
Samantha Schopper is a great advisor!! I am always confident that any suggestions and subsequent repairs are completed in a timely manner.
Her extensive knowledge and professionalism makes her a great asset to Jim Shorkey Toyota.
6/10/2026
Erin W. VERIFIED CUSTOMER
Bill was very professional, prompt, and thorough. I have a very pleasant experience.
6/10/2026
Mark A. VERIFIED CUSTOMER
Kate was very personable and thorough. She kept me up to date every step while my truck was being serviced.
6/10/2026
Steven W. VERIFIED CUSTOMER
Samantha is the best! Kept me informed of progress and upcoming needed