Thank you—Kate was wonderful to work with. Easy goin, friendly, and informative!
8/16/2025
Susan B. VERIFIED CUSTOMER
Bill was very professional -
I was disappointed that I didn’t get the usual complementary car wash! I look forward to that… but actual inspection was fine.
8/16/2025
Susan H. VERIFIED CUSTOMER
Joshua was very nice and patient with me.
8/16/2025
Christopher H. VERIFIED CUSTOMER
So very pleased with the service that was provided and Michael McGinley answered all my questions
Thank you
8/16/2025
Margret F. VERIFIED CUSTOMER
Michael Rush was awesome - the whole experience was positive. I love the new waiting lounge! I might suggest that the snack selection include something gluten free, like a granola bar. (But I brought my own ????)
8/15/2025
Mohammad A. VERIFIED CUSTOMER
I didn't have any service done on 8/13. not sure why I am getting these messages
8/15/2025
Denise H. VERIFIED CUSTOMER
Michael rush is always very professional, well mannered and knowledgeable.
Thank you!
8/15/2025
KAY B. VERIFIED CUSTOMER
There seems to be many problem with the computer. /video screen, as I understand in talking with your agent other people are having similar issues. Josh did everything in his powers to fix the problem?
There seems to be a deeper issue with toyota and their software with android phones.
8/14/2025
Ken L. VERIFIED CUSTOMER
There was a little confusion at the start as to whom I had given my car key. Once that was resolved, Michael, let me know that there was some recall work that had to be done. All the work was completed in less time than expected. I was totally satisfied with my visit to Jim Shorkey’s Toyota.
8/14/2025
Susan O. VERIFIED CUSTOMER
Very pleasant staff.
8/14/2025
Herbert G. VERIFIED CUSTOMER
Michael is professional and courteous. I didn’t have my new owners card but it was paid for . Michael put me at ease and downloaded it , and best of all , he didn’t try to make me feel bad.
8/14/2025
Mary Pat. VERIFIED CUSTOMER
I love my Rav4! Jim Shorkey Toyota was great with the purchase and they have been great with service so far (5k, 10k). Mike was courteous, efficient, and friendly.
8/14/2025
Candace C. VERIFIED CUSTOMER
We were very happy with the service we received
8/14/2025
Tyrus W. VERIFIED CUSTOMER
I am truly grateful for the services that you provide in the North Hills.
8/14/2025
Stephen S. VERIFIED CUSTOMER
Work was done as expected…service was prompt and courteous and performed within reasonable costs. A special call out to Paul the driver who served as the link between my home and the dealership.
8/14/2025
Motto C. VERIFIED CUSTOMER
Ok
8/13/2025
Jack H. VERIFIED CUSTOMER
To be frank, I’ve had some bad experiences with predatory Toyota service departments. But Dave has earned my trust, which is why I come to Jim Shorkey Toyota. Many dealerships have lost sight of the truth that you can shear a sheep over and over, but you can only skin him once.
8/13/2025
Carol R. VERIFIED CUSTOMER
Kate was very nice
8/13/2025
Latoya S. VERIFIED CUSTOMER
Service was seamless with windshield repair company