Jim Shorkey Toyota Auto Repair Service

He was extremely helpful kind and courteous and went above and beyond

Good service, but I don’t know why the information of my vehicle is not updated at CarFax, it shows a price that’s it is not accurate with my car. When I bought the car, they told me that if I do the car maintenance with Toyota you will update the information to keep the value of the vehicle current.

Brought my vehicle in for an inspection, and the vehicle was failed for a windshield crack. The same windshield crack that was present when the vehicle was inspected by Shorkey last year, with no changes in size or location of the crack. It was passed by Shorkey in 2024 without issue, and when I questioned why it was failed this time Bill stated “There’s a new guy doing the inspection.” The explanation for the inconsistency in service and inspections was lackluster and no additional solutions were provided. Shorkey and Bill were unable to provide a consistent and acceptable service, and I’m disappointed in the overall experience.

Completely Satisfied

I dropped off my car to have the TPMS light inspected. Bill called me after the diagnostic test and informed me that the issue wasn’t covered under the Gold Certified Toyota warranty, claiming the parts were aftermarket and not genuine Toyota. To clarify, I spoke with the salesman I purchased the vehicle from. He consulted with a technician at his service center and confirmed that the issue should absolutely be covered under the Gold warranty. When I relayed this to Bill, his response was dismissive: “That’s something your dealership would have to deal with. It wouldn’t be fair to make my service center pay for what your dealership should have taken care of.” There was a clear lack of empathy and zero ownership of the situation. No effort was made to double-check or collaborate on a solution. If I return and am told I’ll be working with Bill, I will immediately request someone else. To make matters worse, the parts in question turned out to be genuine Toyota parts—and the issue was, in fact, covered under warranty. But that only happened after I had to escalate the situation and essentially make a scene to get someone to take me seriously.

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Bill was great and knowledgeable with his service. When he didn’t know something pertaining to my service, he promptly found a colleague who did to show him through the steps. He was also very approachable and friendly! I would definitely go to Bill again when I need service on my vehicle!

Toyota is the brand I trust most! Love my RAV4

Service was thorough and timely

Smooth transaction

We left specific instructions in an online message prior to the date of the appointment, specifying that we wanted tire alignment and had a $15 coupon for online service and parts. We know the message was received because it’s printed right on our invoice, but the information was ignored. We should have addressed this at pickup but are sharing it now for your information. We have come to expect some degree of frustration any time we have our vehicles serviced at Jim Shorkey, and unfortunately this time was no different.

Love the job Kate does. She’s competent, helpful and professional.

I absolutely love requesting Kate! She is very personable and will listen to your concerns instead of trying to dismiss you like other service members. I had went to Sam prior to Kate there is such a turn over. I hope she stays I really really like her!

Outstanding service. Thank you very much. Keep up with the good work.

I pulled into dock at 648 am because another car was already in there. Appt was for 7 am. Seemed reasonable that a line would be forming. One employee seemed quite upset and said, to no one in particular and quite agitatedly, “we’re not even open yet.” So I pulled around outside the dock and waited at entrance. Another man came out and was also quite unpleasant, saying I couldn’t come in yet and “that’s what the cone is for.” An orange cone was there but not in front of bay. Two other cars were in the bay now. I said “you can understand why I’d think a line was forming, yes?” He said “those are employees cars.” I said, “your employees park in the dock before going to lot two feet away?” The whole thing was ridiculous. Just an unhappy, rude interaction from the start to when I picked up car later. I won’t be coming back. It always amazes me how when you’re dropping 30 grand on a car everybody’s your friend saying “come back any time and let us know what you need.” Then when you come back you’re just a pain in everybody’s ****. Seemed quite reasonable to assume that a line was forming in dock at 648 am. If that wasn’t the case a simple “sorry sir but we’re not open if you wouldn’t mind pulling back out and around” would have sufficed.

Everything was done that i asked for. David Rusnak did a great job.i am extremely happy with the work done and the service I was given.

Kate was wonderful

I had a great experience today servicing my Toyota! Kate was kind and helpful!

Bill Ellis made sure our entire experience was great from the moment it started. Bill is by far the best car service individual I have ever dealt with personally and I truly appreciate him taking care of our service needs.

My car was taken as soon as I arrived and the service was completed at the time I was told that it would be done.