Very excellent service your outside gentleman by the name of Leo trued to put air in tire but the service mgr told me to come back next week for a Appointment but mi could not wait a week. Had no one at home to help a flat so Leo asked if he go S a tech in back.and the service mgr said yes and they plugged a hole where a nail was found in the end all worked out and you satisfied me. And I will be back again I praise Mr Leo for going the extra help I don’t know his last name but he is a asset to your company thanks pat lomakin
10/11/2025
David L. VERIFIED CUSTOMER
Josh is great to deal with.
10/11/2025
Daniel M. VERIFIED CUSTOMER
Bill was helpful and professional.
10/11/2025
Marjorie M. VERIFIED CUSTOMER
Thank you for showing me how to adjust it in future.
10/11/2025
David H. VERIFIED CUSTOMER
Your team was friendly and had the vehicle done in the amount of time quoted
10/11/2025
Joe B. VERIFIED CUSTOMER
Bill was very helpful and professional.
10/10/2025
Brian S. VERIFIED CUSTOMER
Job well done. Great service team was excellent.
10/10/2025
William H. VERIFIED CUSTOMER
Bill is an excellent concierge. He always keeps me in the loop with everything that’s going on with my vehicle. He deserves a raise! Thank you for always providing outstanding customer service.
10/10/2025
John D. VERIFIED CUSTOMER
Sam was great. Explained the issues and solutions thoroughly.
10/10/2025
Jennifer L. VERIFIED CUSTOMER
The warranty I bought when buying the car from Shorkey on Mcknight Rd is becoming too difficult to get work completed… I was told work needed to be done at Shorkey in Gibsonia and their first opening isn’t for a week. So far am very unsatisfied with the assurant warranty that I purchased with this car and the service related to it.
The actual service person, Samantha, was very friendly but the solution offered was in no way convenient for me. I am hoping I am not starting over completely with Shorkey Gibsonia…. She wrote
Notes, don’t know if that will be helpful at all.
10/10/2025
Diane D. VERIFIED CUSTOMER
A little surprised with the response I received regarding a concern with a “ stop sign “ notification on my dash when there was no stop sign. The explanation I received when car was completed was “ the car was made that way others are complaining about the same , it’s just how it was made “
I really didn’t think that was professional reply .
10/10/2025
Kristen M. VERIFIED CUSTOMER
Dave has taken care of me many times through the years I have been a customer. He always has a smile on his face and gets me taken care of quickly. Outstanding service as always????
10/10/2025
Marian D. VERIFIED CUSTOMER
I’m still upset that my car is rusting in vital places, so how could I be completely satisfied with my service experience?
However, I must commend Dave, the service representative, who was quite patient and understanding while delivering the bad news.
10/10/2025
Christopher S. VERIFIED CUSTOMER
Thank You for Replacing my Coolant Pump. :-)
10/10/2025
Luke S. VERIFIED CUSTOMER
I like the idea of the service department keeping an eye on any recalls. The car we had, had an open recall on it. It was taken care of today
10/10/2025
Michael B. VERIFIED CUSTOMER
Ok she was awesome!!
10/9/2025
MELISSA D. VERIFIED CUSTOMER
Everyone was great. Wait times can sometimes be a little long, but I can appreciate how busy your service facility is.
10/9/2025
Neil M. VERIFIED CUSTOMER
Wished to make tea, but no hot water while waiting
10/9/2025
Angela W. VERIFIED CUSTOMER
We really like working with Josh. Dave isn’t Josh. You should have less Dave’s and more Josh’s.
Jim Woods ****-****-xxxx