I was told it was a centering ring making a noise from my accelerator and I got it fixed and the noise is still making a sound. I spent $173 for it to not actually be the problem. I was excited to get it fixed.
9/5/2025
Lori D. VERIFIED CUSTOMER
I had to pay for a battery test for my 2 year old car that wouldn't start. I lost time and money at work and still had to pay for something under warranty.
9/5/2025
Susan C. VERIFIED CUSTOMER
I completely trust your dealership to take care of my car and me. Joshua was pleasant, kind, and knowledgeable. You took very good care of me ! Thanks.
9/5/2025
Gustav J. VERIFIED CUSTOMER
We always receive great service at this dealership. Kate is a great new addition to your team. Very satisfied with her performance and her knowledge base. Thanks. Gus
9/5/2025
Natalie M. VERIFIED CUSTOMER
Grateful for the ease of text messages throughout the appointment; great way to keep customers updated without spending time on the telephone.
9/5/2025
Margaret H. VERIFIED CUSTOMER
Well, except that my changing my time from 12 to 2 via your text & it didn't work! But a call to service got me a 2:15 appointment. As I learned via text my 2pm didn't go through! But your guy, Dan I think, took care of me. Love you guys
9/5/2025
BRITTANY G. VERIFIED CUSTOMER
Dave was awesome. Service was quick. Door fixed. Thanks, guys!
9/5/2025
Larkin I. VERIFIED CUSTOMER
There is one outstanding issue stemming from my recent visit. The customer service, technical support, and craftsmanship were all outstanding. During the service the passenger side exterior door handle was accidentally broken. Bill notified me and appropriately asked if there was any previous issue with the handle, to which I replied no. He then let me know he’d ordered the replacement handle and will notify me to schedule a service appointment at no charge when the handle is received. So, once this is completed and the door is once again operable, I’ll be fully satisfied. I appreciate the service and the opportunity to provide feedback.
9/5/2025
Reynolds And. VERIFIED CUSTOMER
Great job!
9/5/2025
Marina I. VERIFIED CUSTOMER
Very good excellent she’s very professional.
9/5/2025
EMILY T. VERIFIED CUSTOMER
Thank you for finding the source of the problem and rectifying it as soon as you were able.
9/5/2025
Ronald Q. VERIFIED CUSTOMER
Good job
9/5/2025
George H. VERIFIED CUSTOMER
Thank you Bill…
In and out quickly… happy happy!
9/5/2025
Brad S. VERIFIED CUSTOMER
She did a great job.
9/5/2025
Younhea J. VERIFIED CUSTOMER
Thank you Kate for your wonderful service
9/5/2025
Kris M. VERIFIED CUSTOMER
Very satisfied with Service in the first 15k. If the same level service continues through the life of the vehicle, I will definitely deal with Shorkeyagain. Thank you
9/5/2025
Catherine B. VERIFIED CUSTOMER
She was wonderful and patient took a lot of time with me
9/4/2025
George W. VERIFIED CUSTOMER
Lots of details and discussion of priorities. Clear and helpful
9/4/2025
Patricia M. VERIFIED CUSTOMER
I love the shirt time had to wait and the service representative were pleasa6alo helpful