Terrible service, worst @ this location. No loyalty.
What you can do:
Use empathy
Have the tech check the problem, before you start talking about cost, check the notes, check the loyalty of the customer.
Review the problem and offer solutions.
acknowledge it is frustrating when the car is new, and should not have a balancing problem, 2 of them all within 9,000 milles.
Offer a solution: I got the rim and tires insurance; see if a claim is possible. Show you care, instead of dismissing as” the claim will be denied.
None of this happened, and the manager could not care less. My Google review will reflect this.
That is called poor service. It’s not the cost of balancing the tires; it’s the attitude, poor service, and the principle of loyalty. I’m not new to you; it’s been close to 10 years, 4 cars, and my primary service location. I have never had such poor service.
3/13/2025
Evan O. VERIFIED CUSTOMER
Scott was very helpful and was able to break down everything with my truck to me in detail ! He was very patient with me when I had some questions regarding my truck! He was super helpful. Definitely will be returning for Mr. Scott.
3/13/2025
David L. VERIFIED CUSTOMER
My service provider Damian was great no complaints. Now the actual service. Making appointment and only getting an oil change 2 hour wait time is freaking ridiculous. Toyota of Wesley chapel has to do better. Changing oil only literally takes 25 minutes max. 2 hours is a BS wait time due to over scheduling. I also seen a tech/mechanic watch a freaking video on dodge hellcats with one of the service providers he was goofing around for 15 minutes its no wonder why customer wait times is so long. Do better guys
3/13/2025
Farhad S. VERIFIED CUSTOMER
She has been very tentative, knowledgeable as well as helpful with services on both of our cars.
A great asset to your company.
3/13/2025
Jill N. VERIFIED CUSTOMER
Joe has been my advisor on more than one visit. He's personable & lets me know the progress on my vehicle. I'm confident in his knowledge & would request him as my service advisor on all future services @WC Toyota.
3/13/2025
Ozekiel H. VERIFIED CUSTOMER
It takes to long for an oil change . 1 hour and 30 mins
3/13/2025
Jerry H. VERIFIED CUSTOMER
Good job
3/13/2025
Nancy R. VERIFIED CUSTOMER
I’ve used your service for over 10 years and my 2010 Corolla still runs like new. Thank you.
3/13/2025
Britani P. VERIFIED CUSTOMER
Richard was amazing! I hope I get to work with him again.
3/13/2025
Chrissy C. VERIFIED CUSTOMER
Scott King made my visit so nice that l cannot wait for my next oil change! This was my first time to the service department and l will ask for Scott King for all my car needs. Thank you Scott for making it a pleasant experience!
3/13/2025
Mauricio M. VERIFIED CUSTOMER
Frank was professional and addressed my vehicle's concern with genuine care. Thank you for the great experience
3/13/2025
Frederick J. VERIFIED CUSTOMER
Scott was a pleasure to work with, providing me urgent service well after normal service hours.
3/13/2025
Leah C. VERIFIED CUSTOMER
Richard is absolutely wonderful. I love working with him. He is not only authentically professional but also very personable and is patient enough to always make sure I understand what my car needs.
3/13/2025
Bryce H. VERIFIED CUSTOMER
Professional
3/13/2025
Ronald G. VERIFIED CUSTOMER
Thanks Ceasar for contacting me and keeping me up to date with my brand new purchase. Good service and good people !
3/13/2025
Lois L. VERIFIED CUSTOMER
Good experience. Thanks!
3/12/2025
Alec S. VERIFIED CUSTOMER
Waited 3 hours for a tire rotation and I was the first appointment
3/12/2025
Catherine C. VERIFIED CUSTOMER
I appreciate the thorough explanation of services provided and recommended.