Service rep was great. The amount of wait time is excessive, always has been, and has never been less than 3+ hours. For an oil change and tire rotation, unacceptable.
3/10/2025
Zakaria F. VERIFIED CUSTOMER
Scott was above and beyond! Very professional and respectful. Thank you.
3/10/2025
Pichappan P. VERIFIED CUSTOMER
Nicole is very nice and efficient
3/10/2025
Pamela F. VERIFIED CUSTOMER
Damian Griswold was great. He was curious and pleasant. Truck was done on time as promised.
3/10/2025
Wayne R. VERIFIED CUSTOMER
Damian is an exceptional employee. Very professional. He got my problem taken care of. There was a problem that I did not anticipate. He had to get approval to fix my tire with the nail in it. It took three hours to resolve even though I paid approximately 700.00 for tire and wheel coverage at purchase.
3/10/2025
Kenia P. VERIFIED CUSTOMER
Mason was extremely polite but it took over 20 mins from when I arrived to be even checked in. I had asked for an appraisal. When I was contacted that the car was ready, I was then informed they could find someone to appraise it. After being at the dealership for an hour and a half and having decided on a car I’d like to purchase, the last thing I wanted was to wait more. During my wait I was not approached or talked too by anyone. So, I was returned to be asked if after that wait I wanted to wait MORE for an appraisal that I had requested when I arrived.
3/10/2025
Elizabeth M. VERIFIED CUSTOMER
He was very helpful and understanding he didn’t push any services. I would’ve pushed over my budget too much and was considerate over my choices.
3/10/2025
Heather B. VERIFIED CUSTOMER
I have already told people about how great the service was. I really appreciate that I wasn’t charged for the loose gas cap that was causing my check engine light to come on.
3/10/2025
Hector C. VERIFIED CUSTOMER
Great service
3/10/2025
Jonathan J. VERIFIED CUSTOMER
She was absolutely awesome. She gave me all the information I needed to make an informed decision, checked into the things I requested and was pleasant to talk to. I will be requesting to work with her moving forward.
3/9/2025
Genevieve W. VERIFIED CUSTOMER
Took a long time
3/9/2025
Diego M. VERIFIED CUSTOMER
Great service
3/9/2025
Lydia B. VERIFIED CUSTOMER
I was very pleases with the service I received today. Thank you
3/9/2025
Murali A. VERIFIED CUSTOMER
Yes
3/9/2025
Patricia E. VERIFIED CUSTOMER
Fue muy buena atención
3/9/2025
Ashley R. VERIFIED CUSTOMER
My experience with Richard and his manager Lisa was honestly one of the worse experiences with a dealership or mechanic in my 20 plus years of owning a vehicle. Not only do I still not have my car back but I was forced to give back a loaner. The dealership charged me a lot of money for extended warranty’s and lifetime oil changes In which i was treated quite poorly. The least the dealership could have done for me was to give me a loaner until my issue was actually resolved and the extended warranty company made a decision on my engine replacement. I have a busy life, a family and a child on the way. This entire situation has given me so much stress and anxiety with no end in site as my car is not complete with the fix and your dealership washed your brands with the entire situation.
3/9/2025
Millie T. VERIFIED CUSTOMER
Scott King went above and beyond to answer my questions.
3/9/2025
Manuel T. VERIFIED CUSTOMER
Great job!
3/9/2025
Phyllis B. VERIFIED CUSTOMER
Fine service
3/9/2025
Maritza R. VERIFIED CUSTOMER
Terrell Wallace was very knowledgeable and answered all my questions with a smile and did not rush us off even though he had other customers waiting on him. Absolutely happy with his service. Hopefully I get him again when I go back to service my Toyota again. Really happy with how kind he was to us!