Most of the repairs were done without issue by Wesley Chapel Toyota. The problem was with lifetime tire rotation. I entered what I thought was a contract to perform unlimited life tire rotation for my 4 Runner that was sold to me by my service dealer at Wesley Chapel Toyota. I thought I would bring my car to have regular scheduled maintenance and with that I would have tire rotation performed on my car. What I found out was it is unlimited time to perform and a fixed number of tire rotation (four or five). If I knew that the deal was for 4 or 5 tire rotation under a unlimited time, I would have never entered into the contract.
In my opinion, this is a total scam by Wesley Chapel Toyota to get money from its customers. In addition, my wife had a battery for life contract that turned out to be very much like the lifetime tire rotation situation. At a different dealership, (Not Wesley Chapel Toyota) I had a tires for life contract that went bad also.
From my experience and in my opinion, never enter an extended warranty or any maintenance agreement outside of the cars factory warranty unless you have a degree in contract law. There is always a way that the contract can be breached.
3/11/2025
Jose C. VERIFIED CUSTOMER
Exelente
3/11/2025
Richard L. VERIFIED CUSTOMER
Nicole was very helpful with me n my car n everything that I needed to know or ask about
3/11/2025
Terry L. VERIFIED CUSTOMER
My vehicle was quickly looked at and accurately serviced.
3/11/2025
Ariel G. VERIFIED CUSTOMER
He was very kind and friendly ! And will definitely be coming back to see him. A super funny guy ????
3/11/2025
Brooke G. VERIFIED CUSTOMER
Terrell provided exceptional service!! Thank you!
3/11/2025
Isabela S. VERIFIED CUSTOMER
Damian was very nice and friendly, especially when he helped me during my service! I say he’s one of the friendliest people who works at Toyota.
3/11/2025
Niall B. VERIFIED CUSTOMER
Scott King was fantastic I will be back
3/11/2025
Millie B. VERIFIED CUSTOMER
Frank was professional, knowledgeable and courteous.
3/11/2025
Benjamin S. VERIFIED CUSTOMER
Scott was great.
3/11/2025
Alexander R. VERIFIED CUSTOMER
Took my issues that I had with the car seriously. He was quick and through.
Will be using him in the future.
3/11/2025
Lorena P. VERIFIED CUSTOMER
Excellent service and very good explanation of the repair details.
3/11/2025
Iman G. VERIFIED CUSTOMER
After speaking with another mechanic, I now feel as though the person in charge of my inspection was pressuring me into paying $1000s of dollars for repairs that my car doesn’t need. This is not something that has ever happened during my routine oil changes here. I’m very disappointed in the level of greed that Wesley Chapel Toyota expressed during my visit. I’m a public school teacher with little knowledge of cars and he knew I was easy target to make a quick buck. If I hadn’t already paid for a lifetime of oil changes, I would consider going elsewhere.
3/11/2025
Edward L. VERIFIED CUSTOMER
After one and a half hours the oil change was not being worked on. I had a doctors appointment and Ceaser was able to get it done within a half hour. I get your recommendation and the price of the brake fluid exchange from March 2024 till now, the last recommendation I got went up 34 percent. Not what I expected. I will be looking for alternatives.
3/11/2025
Rogelio F. VERIFIED CUSTOMER
Courteous and non-pushy customer service. Appreciate the hideo and explanation of my options. Thank you!
3/11/2025
Francine B. VERIFIED CUSTOMER
I was pleased that the services were completed in an hour which met my expectations.
3/11/2025
Riley R. VERIFIED CUSTOMER
I was only there to get my 10k mileage check up for my 2024 Toyota Corolla and was told I needed to get my filters done when I could’ve done it myself and saved me money.