Wesley Chapel Toyota Auto Repair Service

Joe is a very good service manger he is very thorough

Mr. Joseph is very knowledgeable and friendly, he has great customer skills and is a pleasure to continue going to grt my car service. Thank you for the great service. Keep up the good work.

First time the issue with rear hatch was brought up a couple of months ago and parts were supposed to be ordered and we were supposed to be notified. That did not happen. So when an issue with radio came up we asked about the hatch. They had the parts and replaced them. Waiting now on replacement radio. Follow-up on parts and notifications to customer needs to improve. This is the second Highlander we have bought and both have had an issue with hatchback we are a loyal Wesley chapel Toyota family and have bought over a dozen vehicles from you still are and always will be

Excellent job!!

Don is the best, he keeps track on everything that I need to get done in my vehicle. Thank you Don!

My service advisor, Amanda Velez, is excellent! She is knowledgeable, professional, efficient, helpful, and personable!

Overall, Tyrell did a great job communicating and keeping me up-to-date on my vehicle through text and phone calls. Scheduling department did not do what I requested. I specifically requested an appointment with Rick Davis. I was not notified that he was on vacation until Tyrell contacted me about the required maintenance and service recommended for my vehicle. Had I known Rick was on vacation, I would’ve scheduled upon his return. Rick has been our advisor for years and knows everything about our vehicles, including our extended warranties.

Scott offered personalized service, was amiable and efficient.

Excellent service

Very nice young man. Professional

HORRIBLE SERVICE ADVISER I made the appointment and I asked for oil change,a seatbelt malfunction and to replace a tire that was blown up. I dropped off the car at night since I live 45 min away and was never called instead they called my husband which he didn’t know what all the car needed.I been a loyal Toyota customer since 2018. I called 3 times to talk to my service advisor and I asked all 3 times to give me call to discuss the situation,I never got a callback they sent a video to my husbands cell phone and a bill of 1900,00 for repairs 5 pm they said car was ready to be picked up up and again I never got a call husband got a text. I arrive to pick up car and my service advisor was busy not once I spoke to him somebody else asked to help me since I was standing by his desk. He pulled my car up and I was giving a paperwork. I read the paperwork the oil change was not done I went back in and at this time he didn’t have anyone with him I asked why he never called me back to talk about my car he said he didn’t know and I asked why the oil change was not done and he said he didn’t know. Just wow!! What happened to walked you to your vehicle and see everything that was done before you leave???? I’ll never be back Wesley chapel Toyota you Need to hire better customer service staff and people that care not incompetent people. GOOD LUCK TO everyone Just

Mason provided excellent service.

Don has always been excellent.

The scheduled service was completed in less than an hour. The time was less than we were originally told.

Alexander Ro was was accessible, accurate, kept me up to date on the progress of repairs and notified me as soon as the vehicle was ready. His execution of his responsabilities met all my expectations. He adds value to your organization.

I was told my air filters needed replaced and was shown a price. After everything was done, I was given a new price more than triple what was shown.

Terrell was awesome! He kept me updated and informed during my entire process. It would be better if there was a way to streamline the service so it was shorter. But overall an excellent experience

Damian is very professional. Easy to understand, breaks down the service process.Dressed very professionally as well.

Toyota of Wesley Chapel had always been great to me. Damian took hospitality to another level. He was kind, knowledgeable, and advocated for me when it came to getting my trunk repair covered under warranty. He's an asset to the team and will keep me coming back. Thank you, Damian.

Amanda es una perdió muy profesional muy satisfecho por su atención y servicio brindado el día de hoy Mi próxima visita de mantenimiento la vamos a programar con ella Sería bueno que Toyota Wesley Chapel debería permitir poder hacer al terminar el mantenimiento, programar la próxima cita de mantenimiento Gracias