I paid $1900. And the problem still exists. i told alex what the problem was and explained that this was a known issue with the 2016 -2019 Prius what park was defective and needed to be replaced. the repairman just pulled the code and decided that the water pump needed to be replaced. the car was staying cool as long as the. Reservoir was full of water. that means the water pump is working. it was losing water because of the exhaust. Heat exchange leaking and spraying steam into the exhaust.
We're very unhappy with the money we paid. And we still have the same problem.
6/12/2026
Stacey S. VERIFIED CUSTOMER
Don was great. Got me out in less than an hour as promised. Very friendly and professional.
6/12/2026
Dwayne W. VERIFIED CUSTOMER
Nyah was very polite and professional. Will definitely be pleased to work with her again.
6/12/2026
Christopher L. VERIFIED CUSTOMER
Don was exceptional and helped me get my wifes car back on the road.
6/12/2026
Chris R. VERIFIED CUSTOMER
Mason was very professional and I will be requesting him in the future
6/12/2026
Renee S. VERIFIED CUSTOMER
I like the fact that the service assistant manager was not pushy. He was very informative on the repairs that required attention and offered up good advice. Thank you Brandon for a great visit.
6/12/2026
Lisa M. VERIFIED CUSTOMER
Nyah is a consummate professional who consistently provides superior customer service. She always takes the time to review what services are needed by priority.
6/12/2026
Kenneth N. VERIFIED CUSTOMER
Mason is a super Service manager. He took care of my vehicle and provided expert advice on a number of issues. I hope Mason is always my service manager.
6/12/2026
Nataleigh S. VERIFIED CUSTOMER
Amanda is always great ????????
6/12/2026
Jesus P. VERIFIED CUSTOMER
Excellent
6/12/2026
Monica R. VERIFIED CUSTOMER
Was press for time but the guys pulled through... Thank yiu...
6/11/2026
Tony R. VERIFIED CUSTOMER
Joe was one of the best in regards to my car and being detailed with answering all questions I had.
6/11/2026
Rajesh P. VERIFIED CUSTOMER
Thanks. I suggest to add car wash service also once finish servicing as most service center do that.
6/11/2026
Maria C. VERIFIED CUSTOMER
Muy buena atención
6/11/2026
Adam D. VERIFIED CUSTOMER
Quick and efficient
6/11/2026
Lynn G. VERIFIED CUSTOMER
Great team
6/11/2026
Annabelle Z. VERIFIED CUSTOMER
Thank you!!!
6/11/2026
Sara N. VERIFIED CUSTOMER
Brandon was great!
6/11/2026
David S. VERIFIED CUSTOMER
I would like to commend Jared Murphy and the entire service team for collectively ensuring an expediant and seamless 10,000 mile inspection.
6/11/2026
Lenin I. VERIFIED CUSTOMER
Richard was great and very friendly, would love to involve him again next time