Alexander Ro provided excellent service. He kept me updated on everything and answered all the questions I had, which was very helpful as unexpected issues with my vehicle came up during my service. Alexander was polite and professional from start to finish.
6/5/2026
Jennifer D. VERIFIED CUSTOMER
I had to wait 2.5 hours for my car to be serviced with an oil change.
This location has such a great space. It’s comfortable. The chairs are comfortable. The bathroom is tidy and very clean Wi-Fi. I could do my work. They had music playing. It’s such a great location for such an inconvenience in the day. I’m very happy with my experience.
6/5/2026
Albert B. VERIFIED CUSTOMER
When i arrived to drop off my car, there was a full size white van parked in the entry way to the parking lot. I nearly had a wreck twice just getting to the parking lot. When I mentioned it to couple of employees they laughed and said "it's ok, he is one of us," I didn't appreciate being laughed at. Not the kind of actions that will encourage a person who has previously purchased 3 cars feom yoir dealership.
6/5/2026
Christopher F. VERIFIED CUSTOMER
I was completely satisfied with Rick Davis! He is the main reason that I and me extended family have been continually returning to Wesley Chapel Toyota for over 18 years! We are beginning to get totally turned off by the direction this dealership has been taking over the past several years. They do not seem to value the customer. From increase prices greater than other Toyota dealerships in the area and today was one of the last straws where I was told I had to pay a 2% fee to use a credit card. I feel nickeled and dimed by this dealership. Unexplainable “shop supplies and disposal fees” “CTM Fees” of 460 for a diff service? Not sure how much more of this I can take before I start going to a different dealer after 18 years of giving Wesley Chapel Toyota all my money for service and purchasing of vehicle vehicles. This Toyota dealership needs to go back to his previous mindset of valuing the customer. I know I am not the only one that feels that way as I’ve spoken to many other customers of Wesley Chapel Toyota. The only good thing about this dealership is that Rick Davis still works there and cares about his customer so much!
6/5/2026
Catherine V. VERIFIED CUSTOMER
Great service.
6/5/2026
Robert T. VERIFIED CUSTOMER
The service was mostly fine, but prior to leaving my vehicle with the advisor, I asked if they could remove what looked like a splash shield which had come undone and was hanging from the bottom of the car. He promised that they'd check on it during the service. However, somewhere in the process, one or more people completely ignored my request, and they did nothing about that piece. It was still there when I retrieved my car. I would have been satisfied if I'd been told something such as that it wasn't something they could do during that particular service or even that it wasn't included and would cost extra so I could make a decision myself. Instead, they said and did nothing.
6/5/2026
Andrea M. VERIFIED CUSTOMER
Richard Davis is a great service advisor, and I was very happy with the service provided by him. I was not happy about learning of the 2% charge to be incurred now on credit card transactions. That is absurd and greedy. The service dept. is making thousands of dollars and can certainly cover the nominal fees imposed by credit card companies. Additionally, a 2% fee is ridiculous. There is no way it costs Wesley Chapel Toyota $20 for a $1000 credit card transaction. And with the exorbitant cost of having a vehicle serviced by Toyota, it is not practical to expect customers to pay by cash or debit. I have been a customer for 9yrs, but I will now explore other options for the service of my vehicle and for my future new vehicle purchases.
6/5/2026
Livveun S. VERIFIED CUSTOMER
⭐⭐⭐⭐⭐
I had a great experience with my service advisor Joseph Manko. He was fast, reliable, and very knowledgeable throughout the entire process. I brought my vehicle in for an oil change and tire rotation, and everything was completed efficiently and professionally. He kept me informed, answered my questions, and made the service visit smooth and stress-free. I would highly recommend him to anyone looking to have their vehicle serviced. Excellent customer service from start to finish!
6/5/2026
Julio T. VERIFIED CUSTOMER
Thanks
6/5/2026
Renee M. VERIFIED CUSTOMER
Fast, efficient and friendly.
6/4/2026
Wendy S. VERIFIED CUSTOMER
Excellent service visit.
6/4/2026
Carol T. VERIFIED CUSTOMER
My first visit, & I was very pleased. Joe explained so much to me (I am a senior!) & was very patient with my questions. Excellent service.
6/4/2026
Jose C. VERIFIED CUSTOMER
Very kind, thank you
6/4/2026
Ahmed A. VERIFIED CUSTOMER
I had bad experience this time, not having the right information even ignored my questions and waiting for long time
6/4/2026
Mary D. VERIFIED CUSTOMER
Rick Davis is wonderful!! He shows extreme expertise, and should be recognized for the hard work he puts in. He has helped be tremendously!
6/4/2026
Luba O. VERIFIED CUSTOMER
I was very disappointed with the service and the way I was checked out
6/4/2026
Robert J. VERIFIED CUSTOMER
Richard was very professional and honest would like to interact with more people like that at Wesley Chapel Toyota.
6/4/2026
Elizabeth K. VERIFIED CUSTOMER
I had to wait in my car 30 minutes before my representative came to greet me. I had to ask one of the valet to get someone and even after they asked it was an additional 15minutes. If my representative is not available, then a different representative should come and check me in so I can go about my day. Additionally my service took several hours without any additional services being performed besides an oil change and tire rotation.