Wesley Chapel Toyota Auto Repair Service

Service Rep Brandon Napier explained the process of inspections done and kept me updated all along the way. He started by listening to my concerns which means a lot. He also had the experience in dealing with fleet services with the maintenance that was needed so that matters could be addressed at my appointment for service.

Completed in timely manner onna very busy day

Thanks

It was a very busy Saturday morning and it seems that Amanda had to do her job and the valet job. Maybe having 1 or 2 more people during the busy time would help.

Donald was fast, friendly and efficient! The service was completed in less than an hour! However, I waited outside for 12 minutes for my car to be brought out.

no always a scam I contacted the Toyota cooperative office.

The multi point inspection update message never reached my phone and no one approached me with what services I wanted to opt into. I spent 2 hours for an oil change. I would have appreciated a follow up if the message wasn't answered

Nyah was awesome!

Exceeded my expectation coming from a different manufacturer

My radio still had the same issues as when I left after being told everything checked out. Also I never got a call my car was ready nor were my phone calls returned on asking about it being ready. I had to go in person to find out my car had been ready.

I brought my vehicle in for a wheel alignment because it was consistently pulling to the right. After waiting approximately two and a half hours, I received my vehicle back only to discover that the issue had not been corrected. Additionally, I was not provided with a before-and-after alignment report, which is typically given to verify that the alignment service was completed. As soon as I got home, I called the service center and spoke with Andrew regarding my concerns. I asked whether I should return immediately, but I was informed that the shop was fully booked and unable to see me that day. Andrew stated that he had notified Nicole and that she would contact me. However, I waited the entire day and never received a call back. I scheduled another alignment appointment for Monday, but given my experience so far, I am uncertain whether the issue will be properly resolved. I later received a call from CJ to confirm my Monday appointment. During that conversation, I explained the situation, and when he reviewed the repair order, he found that it had not been closed. As a result, he was unable to determine what work, if any, had actually been performed on my vehicle. Overall, the customer service I received was extremely disappointing. I paid more than $300 for a service that appears not to have been completed, and the lack of communication and follow-up has only added to my frustration.

Excellent

Great service.

I am having an issue with the backup camera flickering or showing a blank screen. I brought it in to get it fixed and they updated the software but that wasn't it as I'm still having the same problem.

Nyah was great and helpful definitely would have her as my advisor again

Great communicator.

Everything went smoothly

Daniel was efficient and informative. Thaw shop had me out in under an hour. Very happy with the service.

thoroughly impressed with Roland and Jared that took care of us and helped us with the the warranty issues. thank you guys!

Richard Kindle was super helpful and kind.