I ended up not staying for my appointment or leaving my vehicle. The wait time was 4 hours, which is unacceptable and I did not have the proper paperwork for a loaner car. Had i known ahead of time, I would have brought it. 4 hours to wait for a recall and tire rotation is ridiculous
4/28/2026
Dean W. VERIFIED CUSTOMER
Josh and the Garage Staff did an Amazing Job Today!
Thanks! - To Everyone!
4/28/2026
Kathleen V. VERIFIED CUSTOMER
The service advisor was awesome and I love Wesley Chapel Toyota! My only issue is the time the service takes-almost 3 hours for an oil change and tire patch even though I arrived at 7:35 for the 7:45 appointment.
4/28/2026
Christy B. VERIFIED CUSTOMER
You have a fabulous staff over there thank you Rick Davis as always have a great week
4/27/2026
Marjorie S. VERIFIED CUSTOMER
We appreciate your service and you could go ahead and give us an appraisal since you have seen our vehicle
4/27/2026
Matthew D. VERIFIED CUSTOMER
He was great and got my vehicle finished and me out in record time.
4/27/2026
Jose T. VERIFIED CUSTOMER
Nice service
4/27/2026
Cameron S. VERIFIED CUSTOMER
Joe is awesome he always treats me good and helps out with everything
4/27/2026
Gordon M. VERIFIED CUSTOMER
Kept informed during process and service of truck was great.
4/26/2026
Danielle M. VERIFIED CUSTOMER
When I turned my car and I explained to them every time I come they have to do something with their machine to recalibrate it for my car. The last time I was there the service advisor asked if I had any work on the front end done. At the time I couldn't think of anything, and then I remembered that I had the airbag replaced for the recall. Ever since then they've been having trouble doing my alignment properly. My steering wheel is pointing to the left and my wheels are going to the right. Now I have to spend an hour driving there and waste time so that they can redo it.
4/26/2026
Rohan P. VERIFIED CUSTOMER
Very good service answer all concerns very confidently and respectfully.
4/25/2026
Philomena H. VERIFIED CUSTOMER
Excellent customer service with car repairs and the loaner car that I used
4/25/2026
Anthony C. VERIFIED CUSTOMER
Nyah was awesome as was the guy with the really long hair that checked us in - sorry I didn’t catch his name but he was awesome too!
4/25/2026
Harold K. VERIFIED CUSTOMER
2 hours. 35 minutes for a simple oil change. Too long
4/25/2026
Alyssa M. VERIFIED CUSTOMER
He did great
4/25/2026
Debra H. VERIFIED CUSTOMER
Little pricey but isn’t evrything
4/25/2026
Andrea V. VERIFIED CUSTOMER
I’m completely satisfied with my service
4/25/2026
Anthony C. VERIFIED CUSTOMER
Thank you for the great service!
4/24/2026
Suzan D. VERIFIED CUSTOMER
Rick is one of the best you have. Always makes sure we get the service we require, explains everything in layman terms, and looks to help in any way he can. A true pleasure to deal with and a great asset to the Wesley Chapel Toyota Team.
4/24/2026
John B. VERIFIED CUSTOMER
Well where do I start. My service advisor never came out to my vehicle never knew I was there. I had to go find him and he was online looking at tires. For two hours I never got one update so at the two hour and 15 min mark I went up to Jared and said I can’t wait for the simple oil change and tire rotation any longer. My appt was 10:15. I arrived at 10:05. Horrible service. I will never be back again
Thank you
John