Never met the advisor assigned to me. spoke to multiple different advisors doing this visit. I believe I spoke to Richard over the phone he was professional and knowledge about what my car needed but before speaking to him the other advisors were all saying different things which made everything seem very unorganized. I’ll rate my visit a 2 and that’s only because when I received a call from Richard he gave me the clarity needed.
8/27/2025
Dale Z. VERIFIED CUSTOMER
Excellent representative
All was well
8/27/2025
Barbara T. VERIFIED CUSTOMER
Much better service this time than during my first visit.
8/27/2025
Esther C. VERIFIED CUSTOMER
No more comments, thank you.
8/27/2025
Diana F. VERIFIED CUSTOMER
After leaving my car for 3 1/2 hours for an oil change, I came back to pick it up and it hadn’t even been started. Alex did a great job of getting it moving when he saw what happened. This is my 2nd visit to service since buying the car there and both times were an issue.
8/27/2025
Wanda B. VERIFIED CUSTOMER
I noticed today the tire caps were not on any of my tires. I took my car in on Sat and I just noticed that they were gone. I park my car in the garage and is not sitting outside. And noticed they had put in 2 plastic ones on their not even on all tires. Very disappointing. They are good to recommend what your car needs but they can’t put things back the way they were. Now I am waiting for the service person who helped me so I can go back and get my caps that were on the car put back on.
8/27/2025
Julie S. VERIFIED CUSTOMER
It took much longer than promised for the service. I got there at 1030am and was told 60-90min. She never updated me. I received a text from the technician with a video which I appreciated. She never followed up with me when my car was done. I waited until almost 1pm at the dealership for my car while texting and calling her with no response.
8/27/2025
Jose Nicolas. VERIFIED CUSTOMER
Nice guy.
8/27/2025
Teresa W. VERIFIED CUSTOMER
I used to have a Subaru the experience is totally different. I felt valued they provided coffee and snacks while I waited. This experience was like I was cattle going through a chute. I was up sales an oil conditioner that I don’t know that I really need. And I am concerned that the service was really done as I had to put air in all of my tires on the way to work. That was supposed to be part of the multi point indirection. I am definitely not happy. Also the car still has issues with the car play shutting off and the wiper delay is backwards. Not happy overall with the Toyota experience. Should have stuck with Subaru.
8/27/2025
Jose G. VERIFIED CUSTOMER
Smooth and pleasant
8/27/2025
Michael E. VERIFIED CUSTOMER
Richard Kindle was very professional efficient knowledgeable and personable
Good employee ????
8/27/2025
Jenn B. VERIFIED CUSTOMER
Josh did a great job. Was out within an hour!
8/27/2025
Linda D. VERIFIED CUSTOMER
Service was fine but extremely slow, 2.5 hours for oil change and inspection. Got a progress report near the end of the service. Also I got 2 confirmations: one for 1 pm and a second for 1:15 pm so I wasn’t sure when I was supposed to appear.
8/27/2025
Jeff D. VERIFIED CUSTOMER
I am very pleased in how Joe helped me with getting my car fixed. I especially appreciated how he kept me informed.
8/27/2025
Glenn D. VERIFIED CUSTOMER
Nyah was great today, and I hope to have Nyah as a service advisor for future visits. She listened to the reason for my visit, provided multiple options, kept me abreast of the progress and ensured my service was completed in a reasonable timeframe. I had a pleasant experience and would certainly recommend Nyah and Wesley Chapel Toyota!
8/27/2025
Gregory O. VERIFIED CUSTOMER
Easy in, out within an hour and respectful service
8/27/2025
James M. VERIFIED CUSTOMER
Richard always does a great job He is professional and always attentive to guest concerns and needs.