Promised it an hour, delivered it in an hour. Great job
9/23/2025
Nicholas S. VERIFIED CUSTOMER
GREAT SERVICE...THANK
9/23/2025
Lori B. VERIFIED CUSTOMER
Best service ever!
9/23/2025
Francis R. VERIFIED CUSTOMER
Transparency is a must, honesty is vital in any form of business. This is my second time going there to do the work of (oil/filter change). However everything that involved the cooperation between client and service went great. I just hope that my next time there I may experience something similar.
Note: Smiling is a sign of acceptance. So passed it on to all your workers. Be committed to do the best job possible every single day.
God blessed all of you and may your dealer prosper in good faith.
Amen
9/23/2025
Barry O. VERIFIED CUSTOMER
Mason was fantastic! Very helpful and professional. The work was done right. Everything went smoothly. Appreciate it!
9/23/2025
Jose P. VERIFIED CUSTOMER
Bad communication and im not satisfied with the work they did in my car
9/23/2025
Susan H. VERIFIED CUSTOMER
The service technician, Alexander Ro, was very courteous and I have no issue with him whatsoever. That said, the pricing at this dealership is ridiculously high compared to other Toyota Dealers. $122 for an oil change for a RAV4 is inflated, to say the least. My first experience was a disappointment as well, but for the sake of convenience, I tried this dealership again.
9/23/2025
Ted D. VERIFIED CUSTOMER
Smooth and wuick
9/23/2025
Jennifer T. VERIFIED CUSTOMER
Damian Griswold was very kind and informative during my experience. He was very accommodating and handled multiple clients with speed and care, definitely a great asset for the company.
9/23/2025
Katie J. VERIFIED CUSTOMER
Alex Ro is an ideal service rep.
He is knowledgeable, personable, and available even after hours and days off via his cell phone, and is always able to work us in on short notice.
Alex is outstanding!
9/23/2025
Maria P. VERIFIED CUSTOMER
Damian was amazing great service friendly and very professional,
Many thanks
9/23/2025
Neel P. VERIFIED CUSTOMER
Josh was absolutely great at the car service center! From the moment I arrived, he greeted me with professionalism and a friendly attitude. He clearly explained what needed to be done, answered all my questions without rushing me, and made sure I felt confident about the service. The whole process was smooth, quick, and stress-free thanks to his attention and care. It’s rare to find someone who combines technical knowledge with such great customer service. Highly recommend asking for Josh if you need work done on your car!
9/23/2025
Mirella S. VERIFIED CUSTOMER
Damian is always professional, keeps me updated on anything that is done to my vehicle. I cannot leave out that Damian listens to me when I talk and always reassures me. My questions are always answered. Thank you for a phenomenal job every time I come in.
9/23/2025
Billy N. VERIFIED CUSTOMER
Mason Vozenilek is the best man to service his customers.
9/22/2025
Wilma B. VERIFIED CUSTOMER
Good service, no pressure.
9/22/2025
Nancy V. VERIFIED CUSTOMER
Damian G was great! Polite, professional and caring. Made the wait easier.
9/22/2025
Rishi B. VERIFIED CUSTOMER
Mason was friendly, helpful, and trustworthy. I enjoyed my experience with him today and appreciated his attention to detail in explaining everything
9/22/2025
Frank M. VERIFIED CUSTOMER
Miss Nyah, was on top of her game as a customer service representative for Wesley Chapel Toyota she took care of my car when I got there. She gave me step-by-step what to expect and timely fashion and she did a professional job. Wesley Chapel should be happy to have someone like her all team members should be trained just the way she was trained. Awesome I thank you again Wesley Chapel. I will be back again definitely and ask for her. Thank you so much
9/22/2025
Gregory H. VERIFIED CUSTOMER
Rich was helpful as always. Appreciate it.
Regarding the trade-in amount… I declined that here in the survey because I had already received one when I was on site.