Shanelle was wonderful to work with!! So helpful and kind!!
9/9/2023
Jeffery C. VERIFIED CUSTOMER
Always great service!
9/9/2023
Carol H. VERIFIED CUSTOMER
Good I always go to university motors for service
9/9/2023
Katie P. VERIFIED CUSTOMER
The entire experience was great. I was late and they still greeted me with smiles and willingly accommodated me. They made me forget all of the bad things from earlier in the day. The play area, waiting rooms, and bathrooms were immaculately clean! They were the cleanest I have ever seen a public place. You couldn’t beat the price and they made me want to come back. My little boy already asked when we are going back to the car shop.
9/8/2023
Martin W. VERIFIED CUSTOMER
Smooth!
9/8/2023
Carolyn C. VERIFIED CUSTOMER
Excellent service
9/8/2023
Dave C. VERIFIED CUSTOMER
Thanks.
9/8/2023
John D. VERIFIED CUSTOMER
It took too long I had a 9 o’clock appointment. I showed up on time and it took them 2 1/2 to 3 hours to just change the oil and do a state inspection. This is not the first time this has happened it has taken an hour and a half to do an oil change before, this is way too long for a simple oil change when you have an appointment
9/7/2023
Michael L. VERIFIED CUSTOMER
Rodney was extremely professional and answered all of my questions. Thank you.
9/7/2023
Elissa C. VERIFIED CUSTOMER
After my last 2 tire rotations, I have left with loose lug nuts.
9/7/2023
Cathy F. VERIFIED CUSTOMER
She was great
9/7/2023
Clara K. VERIFIED CUSTOMER
Service was good, we appreciated the loaner electric vehicle.
9/7/2023
Robert S. VERIFIED CUSTOMER
Rodney thoroughly explained the new text communication tool. Overall An excellent experience. Rodney is very professional and an asset to the service department.
9/7/2023
Mary K. VERIFIED CUSTOMER
I do just one survey.
9/6/2023
David H. VERIFIED CUSTOMER
I very much liked the text updates on my previous service which did not come through this time. I also wish someone would have explained how the tire warranty worked prior to working on the car. That is not really on you since the dealer that sold it to me didn't explain it either. I was under the impression that with the warranty any repair to a tire would be free of cost. I also wasn't happy about whatever they used to seal the tire on the rim was smeared all over the rim. I just washed the car on Saturday and now need to wash it again. I get that you all are busy but it would be nice to receive the car back in level of cleanliness it arrived in.
9/6/2023
Andrew S. VERIFIED CUSTOMER
You broke another center cap. I checked them before I left. I wiggled all of them before I left and the right rear fell off. You break the tabs when you forcefully snap the center cap on. I have a picture before I left the lot. This is the second one you have done this to. My right front is missing. I do not have anybody else service this truck and I do not abuse it. Please contact me when both caps are in and I will stop by so you can install them correctly. Pleas contact me with any questions. Thanks.
9/6/2023
Blue Moon. VERIFIED CUSTOMER
Shanelle is wonderful!
9/6/2023
Patricia M. VERIFIED CUSTOMER
Rodney has always been very nice.
9/3/2023
Daniel G. VERIFIED CUSTOMER
The people at your service department always treat me right, if there is a problem with my vehicle other than what the problem I had, they tell me upfront and the price to fix it. I have a vehicle that has a lot of years on it, but with today’s prices of new vehicles I want to keep my vehicle as long as I can. And with your service department they make sure I can do that. Thank You.