Shanelle was very nice and polite. Service took much longer than expected but that was no her fault. Service was completed with no issues
9/28/2023
Cristina M. VERIFIED CUSTOMER
This was my first time at this service department. When asking about why the app didn't specify what service I need (I thought I needed an oil change due to the symbol) I was told, "I am explaining what you need and the timeline." I had just come from doctors appointment and admittedly was disheveled. But there was lacking customer service and compassion.
9/28/2023
Swiger, Heather. VERIFIED CUSTOMER
It should not take 2 hours for an oil change. I was specifically told it would be less than an hour. I was late picking up my child. I hate to have them go get my car. My sticker wasn't changed, my car maintenance light wasn't reset and my tires were not filled with air. No one seemed to know what was happening with my car.
9/28/2023
Lana B. VERIFIED CUSTOMER
He’s the best! Thank you!
9/27/2023
Paul E. VERIFIED CUSTOMER
Shanelle was great. I had some issues with my vehicle registration which meant a state inspection could not be performed. The remainder of my required services were completed. I returned after resolving my registration issue. Shanelle snd Jeff Murray were very accommodating and had my state inspection completed in a short time even though the service department was very busy. I have dealt with University Motors for many years and thus type of service is one of the biggest reasons I will continue to do so.
9/27/2023
Davanee C. VERIFIED CUSTOMER
Shanelle was great to work with! She was very knowledgeable and explained everything that needed to be and was going to be done during my appointment. It is always a great experience when dealing with a nice and positive person! Thank you!
9/26/2023
Morgantown Welding. VERIFIED CUSTOMER
Very helpful and responsive, great work
9/25/2023
Craig H. VERIFIED CUSTOMER
Very friendly and knowledgeable
9/24/2023
Dawn D. VERIFIED CUSTOMER
Excellent customer service
9/24/2023
Carol S. VERIFIED CUSTOMER
Yes, a job well done.
9/23/2023
Carol B. VERIFIED CUSTOMER
Timely and professional
9/23/2023
Leslie L. VERIFIED CUSTOMER
Thank you!
9/23/2023
Nancy M. VERIFIED CUSTOMER
Rodney went above with my situation. When I left there I felt like I was family. So glad I just stopped in with my dilemma.
9/23/2023
Rachel H. VERIFIED CUSTOMER
Shanelle was great, as was the service I received. The waiting room was very nice. Thank you!
9/23/2023
Robert C. VERIFIED CUSTOMER
Great job by your team
9/22/2023
Daniel M. VERIFIED CUSTOMER
Shanelle was a pleasure to work with!
9/22/2023
Minh L. VERIFIED CUSTOMER
I requested oild change, free multipoint inspection and tire rotation but got 2 inspections, oil change and no tire rotation.
9/22/2023
Kristian W. VERIFIED CUSTOMER
Rodney was very nice and helpful. Just wish they could have fixed my issue .
9/21/2023
Dale P. VERIFIED CUSTOMER
Good job
9/21/2023
James S. VERIFIED CUSTOMER
Very pleasant & professional experience. Thank You!