I had an emergency situation at home and Shanelle stepped up to help us get back on the road as quickly as possible.
9/2/2023
Daniel D. VERIFIED CUSTOMER
Always a great experience. I like the new text effort to follow the progress of the vehicle
9/1/2023
George L. VERIFIED CUSTOMER
This place is outstanding. And the staff that I personally interacted with were exceptionally knowledgeable, friendly, and very courteous.
8/31/2023
Robert W. VERIFIED CUSTOMER
Sat longer in waiting room than usual, especially for a morning appointment.
8/31/2023
David M. VERIFIED CUSTOMER
Love the new system and your service team is awesome! Very helpful and knowledgeable!
8/31/2023
Jacek M. VERIFIED CUSTOMER
Very professional service and advice—will be back for the next service. Minor issues: service reminder sticker missing, floor paper liner left in the car.
8/31/2023
Robert B. VERIFIED CUSTOMER
Never received multipoint inspection summary
8/30/2023
George N. VERIFIED CUSTOMER
Your service representative was nice ,polite, and professional and I have no problem with her personally. I was angered because your smart path recommended I change two tires at a cost of $724.00. I questioned this since I purchased new 40 or 50 thousand mile tires less than a year ago. My second set of tires. The car only has 35,000 miles in it period. So I am wondering why my tires, that were recommended by University Motors , is not holding up? When I mentioned the tires should be under warranty I was told you don’t really need them yet they are only half worn. If so why are they recommended to be replaced. From my point of view I now cannot trust anything that I am being told. I am sure the next visit they will be my fault. But I can’t trust your tires either. So I certainly won’t buy them from you.
8/30/2023
George O. VERIFIED CUSTOMER
My car service was completed and the car was sitting outside there over 30mins and I was not allowed to live because they want me to wait for a text message to come on my phone to tell me the service is completed. I had to go to work and I stood there seeing my time being wasted. They did not even put a sticker on when my service is due on my windshield.
8/30/2023
William R. VERIFIED CUSTOMER
Shanelle is an important professional addition to your service.
8/30/2023
Linda T. VERIFIED CUSTOMER
Shanelle was very nice and a sweet young lady. This was my first time having her assist me with my vehicle.
Delivery Specialist Kim was very helpful to me with an issue. She has helped me before and is a great asset to University Toyota.
I miss Ron Sloan. He was great and so knowledgeable. University Toyota lost a great employee!
LaTara Cannon isn’t there either! I bought my vehicle from her. You need more women sales people, not all men.
8/30/2023
Calla F. VERIFIED CUSTOMER
Excellent service as usual.
8/29/2023
Tony C. VERIFIED CUSTOMER
Shanelle is friendly and polite , she also has a beutiful smile , very efficient during the process time frame
8/29/2023
Charles W. VERIFIED CUSTOMER
She was very courteous and thorough. Very pleased.
8/29/2023
Louise F. VERIFIED CUSTOMER
I had to remind him that he quoted me a price of 1700.00 dollars then when I came in to pick up my truck he said 1900.00 dollars so I said you told me it would be about 1700.00 dollars. I ended up paying 1853.00 and some change. Not a happy customer. I was told that it was going to be around 1500.00 my last oil change. So I am not happy at all I feel I was taken advantage of. Thank you for letting me give you my comments.
8/29/2023
Brian L. VERIFIED CUSTOMER
Thank you the service was excellent
8/29/2023
Anh L. VERIFIED CUSTOMER
Thank you
8/29/2023
Harrison C. VERIFIED CUSTOMER
Very well done! The car is driving much better now. Thank you!
8/28/2023
Leo N. VERIFIED CUSTOMER
Very satisfied with the service!!!
8/28/2023
Kayleigh N. VERIFIED CUSTOMER
I appreciated the time to explain new process with appointments and what was being done for day of service. Service was also reasonably prompt. Thank you!