I'm so happy to see that Tony is back at the Glendale Lexus!!!! He had always been the kindest and yet most professional consultant I had ever had the pleasure of working with, and that includes consultants at Infiniti too. I always felt genuine care and concern from Tony and knew that all my concerns would be addressed. Thank you, Janice M
1/22/2025
Raymond P. VERIFIED CUSTOMER
I’m very happy with customer service.
1/22/2025
Victor P. VERIFIED CUSTOMER
Mitchell was very personable and great at understanding my issues
1/22/2025
Jenny P. VERIFIED CUSTOMER
Alex was wonderful to work with. Greatly appreciate all his help with service on my Lexus. I look forward to working with him again in the future. Thank you Alex!
1/21/2025
Shoghik H. VERIFIED CUSTOMER
They are great and professional. Thank you
1/20/2025
Cilvino L. VERIFIED CUSTOMER
I took my 2017 Lexus for an oil and filter change, and it took more than 4 hours and in the end , they delivered it to me with washing it, so I've always taken it on Saturday and the longest it's taken 1hour and 30 minutes but now it's been 3 times that time.
Also the technician Mitchell Seiberr called me and toll me that the my car was ready, but when I went to the casher it wasn't my car, it belonged to someone else which make me understand that the technical isn't focused on his job,
Because.
I think I'll look for my nex car service at another dealership.
I definitely no recommended this dealership to any body..
1/19/2025
Karmen K. VERIFIED CUSTOMER
Mitch is the best so nice, professional and knowledgeable. His helped me twice now and made my service appointments quick and easy. Truly appreciate the great customer service by Mitch. Thank you for your help!
1/19/2025
Byron C. VERIFIED CUSTOMER
Great job and service
1/19/2025
Roberto S. VERIFIED CUSTOMER
Excellent Job ,from the service.
Especially this person Mitch Seibert
He make me feel like family
Thank you.
1/18/2025
Richard H. VERIFIED CUSTOMER
I didn’t receive a call about what the technician did to my car to check for items I brought up. Was just told that the job was done and nothing was found. Would have been nice to know what was done (previous agents walked me through the process).
1/18/2025
Guadalupe M. VERIFIED CUSTOMER
10/10 service
1/18/2025
Fe P. VERIFIED CUSTOMER
I’m not satisfied with the service . There’s nothing wrong with my service consultant Alex . He was very nice , pleasant and very professional. He had a day off and He was honest of telling me that . So the day he was off , no one was updating me with the status of my car . I called at least 3 time cuz I don’t know if the car is done or what not . A lady answering the phone is the one updating me , telling me I my car is not done and She will have someone to call me . Unfortunately the day was over , and no one EVER called me !!!!
Then today I just got a text message that my car is done . I was expecting a person will call me and explain what was done . I called and I was put on hold for several minutes . It was frustrating .
Thanks for the car loaner , I was able to do my errands while the car was serviced.
1/18/2025
Richard R. VERIFIED CUSTOMER
I always appreciate your services.
1/18/2025
Olivia F. VERIFIED CUSTOMER
Sergio and everyone at Lexus was great!
1/18/2025
Joseph H. VERIFIED CUSTOMER
Mitch was awesome. Super friendly.
1/17/2025
Brian B. VERIFIED CUSTOMER
always prompt and polite, aleays a pleasure working with jerry.
1/17/2025
Herbert J. VERIFIED CUSTOMER
Great and friendly service from the staff. Always a pleasure working with them.
1/17/2025
Karen R. VERIFIED CUSTOMER
Estimated time for completion of service was met. This is second time car mat was left in trunk instead of being returned to driver side of car. Not happy with cashier telling me while in customer waiting area my credit card didn’t go thru (which I knew was incorrect), I told her to run again and she determined it was the machine. Otherwise, service was very good.
1/17/2025
Gevorg M. VERIFIED CUSTOMER
Guys you kept my car for 27days ,
I hoped you have fixed all the issues i was stating
And before i took the car i asked Mark if they fixed the SEAT MEMORY function because it wasnt working from the day i took the car from deaper
He said yeah all done and fixed
Please explain to me how you guys fixed it when its still not working ?
Also scratch on the windshield tint
Driver seqt all greased up and with spots the seating part
Near wireless charger greasy spots
3spots which i couldnt clean on passenger seat
Driver door also greasy