Lexus of Glendale Auto Repair Service

Great service as always

Great, attentive service! Answered all my questions and the whole visit was a smooth experience.

I’m very satisfied with the service. Jorge Navarro, the service consultant did a good job, was very helpful and responsible.

I like his service!!

Na

I received excellent customer service from Sergio Bohorquez.

My pleasure.

Thank you ????

Hi Eddie, I brought my car in on Monday for the side view mirror and door weather strip. It's now going on 5 days and I have not had my car returned. The only way that I heard anything about the car's status was because I called repeatedly to get hold of Mark who finally answered and said the part is being ordered -- that was yesterday. This again, for a car that I had to bring in twice in the first week after purchase that is Lexus Certified. I'm trying to handle between us, but I don't feel that I'm being taken seriously or any respect in the way business is being done. Please contact me with a resolution.

The process of supporting customers during service visits, loaner pick-up, and check-out was not well established or streamlined. Upon arrival, there was no clear system for determining who would be assisted first, and no designated representative to approach. Despite having an appointment, I waited over an hour for a loaner vehicle. I recommend improving this process by ensuring loaners are available and ready within 30 minutes of the scheduled pick-up time, and only allowing customers to arrive within designated appointment slots if availability is confirmed. When leaving with my loaner, I encountered confusion as another representative approached me, requesting the return of the vehicle I had just been given. I had to explain my situation three times before it was understood. To improve efficiency, consider clearing the service drive area promptly to maintain a clear path and better distinguish vehicles being serviced, returned, or checked out. Regarding check-out, while the paperwork and key return process were smooth, the parking area remained crowded with cars blocking every aisle. Additionally, no designated representative was available to fully assist with check-out, and they were not occupied with other customers at the time. Would rate 2.5/5, will not be returning to this location. Expected much more from Lexus dealership.

Tony is excellent in every way. He communicates clearly and timely. He expertly addresses any questions and concerns, ensuring the customer that they are in the best hands. I couldn’t be happier with my service and have been servicing my car with Lexus of Glendale since I purchase it in 2013. Won’t go anywhere else. Thank you Tony, and to the team!

I consistently express my highest admiration for Jorge Navarro. His expertise is evident, and his exceptional customer service is consistently provided during my visits to the dealership. His friendly demeanor creates a welcoming atmosphere, instilling confidence in the knowledge that he will prioritize your well-being.

Great service

Thank you!

gerald is awesome

Even though I was told the cost and agreed to it, I strongly feel the price is way too high on this and other things especially tires on which I saved over $500 by buying 4 tires from a different source. This makes me wonder if I should start taking my service on my 3 Lexuses to a different service agency.

None

Danny provided excellent service from beginning to end. He was attentive and helpful when I arrived. He thoroughly explained the service and all items included in it. Danny went over the cost, and he gave me a good estimate of the cost of service. By far, my experience with Danny was the best I’ve experienced at Lexus of Glendale.

Good & fast service

He was kind enough to finish everything off quickly. I am grateful for his help