I recently had the pleasure of working with Argenis at the Lexus service center, and I cannot say enough great things about his professionalism, expertise, and dedication. From the moment I arrived, Argenis greeted me warmly and ensured I felt confident about the service my vehicle was going to receive.
His attention to detail was impeccable. He took the time to explain every step of the process, answer all my questions thoroughly, and provide clear updates throughout. It’s rare to find someone so knowledgeable and passionate about their craft. Not only did he solve the issue with my car quickly, but he also went above and beyond to make sure it was returned to me in pristine condition.
Argenis is a true asset to the Lexus team. His exceptional customer service and technical skills turned what could have been a stressful situation into a smooth and pleasant experience. I will be recommending him to all my friends and family. If you’re lucky enough to have Argenis as your technician, you can rest assured your car is in the best hands. Thank you, Argenis, for going above and beyond!
1/8/2025
Mamie W. VERIFIED CUSTOMER
Very unsatisfactory service.
1/8/2025
Aida G. VERIFIED CUSTOMER
It was perfect, very fast but a little bit expensive Thanks again
1/8/2025
Rony L. VERIFIED CUSTOMER
Tony is good
1/8/2025
Stephen A. VERIFIED CUSTOMER
Very professional
1/8/2025
Mkrtich A. VERIFIED CUSTOMER
I'm very unhappy with your service department! Specially with your service advisor Marco Tony chavez
1/8/2025
Edna A. VERIFIED CUSTOMER
Very accommodating and very polite nice person
1/8/2025
Rena O. VERIFIED CUSTOMER
Very friendly, professional and efficient. Thank you. My car was also very clean!
1/8/2025
Julius T. VERIFIED CUSTOMER
Excellent
1/8/2025
Brian K. VERIFIED CUSTOMER
Great job
1/8/2025
Julius R. VERIFIED CUSTOMER
Completely satisfied with the customer service rendered by Tony 10 out of 10.
The only thing that killed my satisfaction was that the inside of the car was dirty. There was like dirt on the dashboard. It looked like they put a dirty shoes on it and left dirt. Also there were like marks of shoe dirt on the door in the driver side. Also whoever disconnected the dash cam did not connect it back. I hope the people who handle the job in these cars are more careful and not leave a dirty car interior. I just wonder if they even did the oil change and the wheel rotation that I paid for.
1/8/2025
Pakpimon K. VERIFIED CUSTOMER
Very professional. 100% satisfied
1/8/2025
Douglas M. VERIFIED CUSTOMER
I was told the necessary part would be delivered at 9 AM the second day of service. I called for status and was told it would not be delivered till noon and we surmise the car would be ready by 3:30 that afternoon. I called for a status at three, 315, 330, and 345, and never got a response. On my next call the representative said the car was ready and at 4:20 my paperwork was finalized. I have come to this dealer since 1990, I have never been less well informed about status.
1/8/2025
Nahomy R. VERIFIED CUSTOMER
Tony is a really nice person he explains everything, thank you
1/8/2025
Hillard S. VERIFIED CUSTOMER
Thanks Mitch, you’re always on top of things and keep me informed. I appreciate you.
1/7/2025
Tomeshia E. VERIFIED CUSTOMER
Mitchell was awesome very professional very helpful and attentive to all my questions and service needs thank you
1/7/2025
Kristin A. VERIFIED CUSTOMER
Alex was great. The service is really slow today. Hopefully it’s a fluke…
1/7/2025
Bruce H. VERIFIED CUSTOMER
It took over 40 minutes to drop off my vehicle for a 95,000 service. Less than 5 minutes were with Eddie Bakalian, who was excellent. The dealership was understaffed as I had too long of waits for getting a service manager and processing to get a “loaner” car. There were 8 cars in front of me and I had to sit on street for over 10 minutes to get onto the property.