He was so patient and answered all my questions and explained different ways. Also the spa detail was absolutely beautiful, I feel like I have a new car again!
2/22/2025
James H. VERIFIED CUSTOMER
Best service! Alex was empathetic and showed excellent customer support!
2/22/2025
Christopher T. VERIFIED CUSTOMER
Alex S was fantastic, 10/10, A+! Cannot say enough good things about him and my service experience. Thank you Alex!
2/22/2025
Rufino P. VERIFIED CUSTOMER
In and out in a timely fashion. Excellent job to Eric and Diego.
2/22/2025
Tereza N. VERIFIED CUSTOMER
Thank you for everything. I am very satisfied with your service.
2/21/2025
Christine Gayle. VERIFIED CUSTOMER
Erik provided excellent service when I brought in my ES 350 for overdue servicing. It was a 2012 model with 42,000+ miles on it. It needed a new tire, new windshield wipers, a new taillight bulb, etc. I came in relatively late in the day, so you needed to keep the car overnight for servicing to begin the next morning. Erik provided me with a loaner so that I could get home and run errands the next day. Erik kept me informed as to the work proposed to be dine and was very prompt in doing that. He explained any proposed work, allowing me to decide whether I wished to proceed with proposed work. My car was ready the next day. The process was smooth, thanks to Erik’s professionalism, as well as that of Lexus staff.
2/21/2025
Jonathan W. VERIFIED CUSTOMER
We have owned BMW’s for decades and thought their service was good. Lexus of Glendale & Alex have made BMW service look like amateurs. We are now loyal Lexus owners & will never buy from another dealership. My boys say thank you for the cookies. Thank You, Jen & Jon Walters
2/21/2025
Adriana P. VERIFIED CUSTOMER
Todo bien gracias
2/21/2025
James W. VERIFIED CUSTOMER
Fast and easy
2/21/2025
Anahit G. VERIFIED CUSTOMER
Excellent customer service! Thank you!
2/20/2025
Laura R. VERIFIED CUSTOMER
Great job really professional and they helped me with everything I needed
Thank you
2/20/2025
Maria T. VERIFIED CUSTOMER
There’s lack of communication between all the departments thats involved in the maintenance including the people at the counter/s. When I asked them between 1:30-2pm if my car was ready and in fact I was informed that possibly my vehicle will be ready by 1 pm. Seems like no one knows if my vehicle is ready. They told me to go Mark but he was not in his office I guess he was out to lunch. So a young gentleman at the counter with a beard who volunteered to check out my car. And we waited for few minutes. He finally came and said my vehicle is ready. It seems to me that there’s lack of communication between them all. By the way, I want to give a rate of 10 to the young gentleman with a beard sorry I forgot to get his name . The ladies please advise them to be more friendlier and welcoming to the customers whether old or young. They need to learn more of customer service and common courtesy. Thank you for reading my comment. Looking forward to go back there and get better service. Imagine we checked at around 11ish we got the car between after 1:30-2pm.
2/20/2025
Ruben H. VERIFIED CUSTOMER
Thank you!
2/20/2025
Ariel C. VERIFIED CUSTOMER
Attentive and communicative
2/20/2025
Hrand S. VERIFIED CUSTOMER
Everything is good
2/20/2025
Ruzanna S. VERIFIED CUSTOMER
Thank uou
2/20/2025
Emineh G. VERIFIED CUSTOMER
Fast transition. I took my car in, for the loaner and couple hours later got the car that my car is ready.
Smooth and fast
2/20/2025
Mher D. VERIFIED CUSTOMER
Excellent service provided
2/20/2025
Mher D. VERIFIED CUSTOMER
Excellent service thank you so much. I am very happy with a service provided