Mitch is a consummate professional. He is very communicative and explains everything in detail that’s understandable. I also appreciate his candor and always manages my expectations.
2/26/2025
Vanessa O. VERIFIED CUSTOMER
Danny is a wonderful service representative for Lexus of Glendale. He is very polite and very helpful. I will be using Danny for all my future visits. He should be commended for a job well done.
2/26/2025
David R. VERIFIED CUSTOMER
No notes, great work guys. Thank you
2/26/2025
Helen E. VERIFIED CUSTOMER
Absolutely! Tony was really great and explained everything to me and got me lined up with Oliver in sales - also great
Very happy thank you!
Helen R Evans
2/26/2025
James C. VERIFIED CUSTOMER
Mark and Danny were very helpful in understanding some of the safety features on the car and how to turn them on and off
2/25/2025
Quincy W. VERIFIED CUSTOMER
Danny is a great service rep!
2/25/2025
Eddie J. VERIFIED CUSTOMER
The customer service was outstanding.
And everyone who helped me went above and beyond especially Tony!
2/25/2025
Capture Moore,Llc. VERIFIED CUSTOMER
The team at Lexus took really good care of me today. Brie really went out of her way to get me in right away and helped me with pricing. Mark was also great and this is partly why I have owned a Lexus (specifically in Glendale) since 1996.
2/25/2025
Kent N. VERIFIED CUSTOMER
Mitch was friendly and helpful. I would like to have him for next service.
2/25/2025
Haylie H. VERIFIED CUSTOMER
GREAT COSTUMER SERVICE !!!
2/25/2025
Ramona K. VERIFIED CUSTOMER
It’s always a pleasure doing business with Lexus… And your Service Dept. is wonderful!
2/24/2025
Kelsey J. VERIFIED CUSTOMER
Everything went well
2/24/2025
Kostiantyn V. VERIFIED CUSTOMER
Thank you so much, great service
2/24/2025
Julie S. VERIFIED CUSTOMER
My car was brought in for a flat tire which roadside assistance said they could not remove due to a "stripped lug". When I brought my car in to service, there were very few cars in the shop as well as outside in front of service.. I also had an appmt., so my issue is that why did it take all day long to change out a tire? Our service rep, Alex was perfectly nice, however, when I called 4x to get an ETA of when to pick it up, no one called me back for over 2 hours!! I just drove in with my husband to pick up my car before closing when we received an apologetic call from Alex.. should I expect something like this easy fix to be an all day affair? My car was sitting there untouched even when I left after speaking with finance and parts dept.. it's great to get a loaner, but the all day thing to change out a tire seems excessive. My husband was also very surprised..
2/23/2025
Farlene A. VERIFIED CUSTOMER
First time me at Lexus and everyone was so understanding and kind. ????????
2/23/2025
Akhat M. VERIFIED CUSTOMER
Thanks to Mr. Jorge Navarro, to Ms. Angela Olivares and to the kind guy who helped me checking in, and the lady who helped me to get a loaner NX (sorry I forgot their names). You guys are amazing! Thanks Chris! Merci!
2/23/2025
Ramon B. VERIFIED CUSTOMER
Excellent, efficient service. Listens to customers concerns
2/23/2025
Juhn C. VERIFIED CUSTOMER
Argenies is a trustworthy service representative
2/22/2025
Brianne F. VERIFIED CUSTOMER
The service took about 4hrs, I figured Saturdays are busy so I got a rental (I know I do not care for the hybrids). Lots of shopping around so made a day of it. Argenius was attentive and helpful with our interactions.