Great service, awesome detail about your car needs repairs. Overall good experience. Just one observation. Before going to appointments notice that my car’s controls shows ties low pressure. According to report you check tires air and pressure. When leaves to home, shows same symbol . Today’s in the morning have a flat tired. ??
3/16/2025
Alberto M. VERIFIED CUSTOMER
Good service
3/16/2025
Arbi M. VERIFIED CUSTOMER
Tony and Chris are amazing. They really make the process and experience seamless. I’m very appreciative of them. Thank you!
3/16/2025
Rita S. VERIFIED CUSTOMER
My service writer was excellent, the inside associate was excellent, friendly helpful , excellent customer
r service .
3/16/2025
Jeanie S. VERIFIED CUSTOMER
Service was a great experience as always!
3/15/2025
Roberto T. VERIFIED CUSTOMER
Excellent work
3/15/2025
Carolyn B. VERIFIED CUSTOMER
Great service from Lexus/Argenis. I appreciate the fast turnaround. Thanks!
3/15/2025
Hyaja K. VERIFIED CUSTOMER
35k service was great ! Thanks ????
3/14/2025
Neptali V. VERIFIED CUSTOMER
Thank you Alex, and Lexus of Glendale, for the amazing service and support!!
3/14/2025
Helen E. VERIFIED CUSTOMER
Thank you sergio
3/14/2025
Jeanette L. VERIFIED CUSTOMER
Hello, my name is Jeannette Long. My experience at Lexus of Glendale with Danny Mata was Awesome. He was very professional and helpful. I appreciate his honesty and doing everything possible to make my car maintenance service have a good outcome. Once again, I want to thank him and say job well done. Jeannette
3/13/2025
Ana A. VERIFIED CUSTOMER
Thank you for your excellent work. Feel safe driving my car.
3/13/2025
Takahiro M. VERIFIED CUSTOMER
Despite my poor English, he was very kind and accommodating.
3/13/2025
Randy F. VERIFIED CUSTOMER
In my experience as first timer some your customer service was intimidating and they talk over you when you are trying to say or explain calmly. Patience for customer is not great so I kinda know that I really can’t ask more questions because I feel that they are already irritated with their tone of voice and I don’t want them to cause a scene in front of your two customers. No enthusiasm to help but only they just smile just because they work there. I think they won’t be able handle clients that ask them questions. But if Lexus needs workers like that they can keep them . I did not even know what happened to my car I just signed . I have to ask what happened if my issue was resolved and the answer was just a big yes . No more explanation because he talk so fast and I’m sure if I ask again he will get irritated .
3/13/2025
Leya D. VERIFIED CUSTOMER
Thanks Alex! You truly redeemed the Glendale service department! My first experience coming from a different brand was horrible but you gave exemplar customer service. He literally provided service with a smile. He was very personable and assured me that he would keep me updated on my vehicle and he did! Because of Alex, I will return to Glendale for my service needs. Please make sure to use Alex’s customer service as the example for others to model!
3/13/2025
Johanna R. VERIFIED CUSTOMER
I wished the mechanics found the transfer case leak the first time. I believe the splatter from the spinning drive shaft was an obvious indicator.
3/13/2025
Chia D. VERIFIED CUSTOMER
Jorge was amazing from start to finish. Which is why I answered that I was completely satisfied. He gave the service I have come to know and expect at the Lexus service center.
However when I was checking out with the cashier I was dismayed at her attitude when I had a question about the service that was performed on my vehicle. I was not expecting to be met with such annoyance and hostility. Perhaps she may be better suited to a job where she has zero interactions with customers.
She could not have been more irritated at my simple question. Making me feel embarrassed and out of place for asking. After I paid my bill I asked her for my copy. She responded that I would get it when I got my keys back in a tone that was both angry and belittling. I left feeling not great about my experience. But I know her behavior is not the sum total of the excellent service I have received over the years.
It is a shame that one interaction can sour what was a great service up until that point.