The service provided by the service manager was good, despite the issue regarding to the software cannot be resolved without software development involvement.
2/17/2025
Anna T. VERIFIED CUSTOMER
Your service dept always does a great job of helping customers when its time for servicing but this time a sensor light came on before the date. Jorge assisted and got issue corrected and one other problem critical to maintaining my car in good running condition.
2/17/2025
Michelle M. VERIFIED CUSTOMER
First time working with Eric and he was great.
2/16/2025
Denise A. VERIFIED CUSTOMER
Sergio I was very professional. He addressed all of my concerns.
2/16/2025
Greg A. VERIFIED CUSTOMER
Great service.
2/16/2025
Debora S. VERIFIED CUSTOMER
Bringing in my car Process, I was able to get in with an appointment the next day, and I had a loaner car
2/16/2025
1031 Private. VERIFIED CUSTOMER
Mitchell was great! Very professional and courteous while addressing our service needs.
2/16/2025
WILFREDO P. VERIFIED CUSTOMER
Looking forward to review the survey. I had a remarkable experience with Chris, Sergio and the rest of the service team.
2/16/2025
Bryant C. VERIFIED CUSTOMER
Great service will come again
2/15/2025
Arneh E. VERIFIED CUSTOMER
I was very happy with the customer service from the moment I arrived at the dealership. There was minimal wait time despite how busy they were.
Danny was very attentive and did a great job.
2/15/2025
Mee L. VERIFIED CUSTOMER
I was satisfied with the service, but as I was coming home from the dealer, I had a tire pressure orange light. I thought tire pressure was checked while I had my car service, but I guess not.
I also loved the service from Helen, the salesperson as I was inquiring about a car. She was very thorough and detailed.
2/15/2025
Not Provided. VERIFIED CUSTOMER
Isaac did a fantastic job and so did Kathleen. I was so very pleased. Thank you.
2/15/2025
Jonathan D. VERIFIED CUSTOMER
Sergio is great! Very helpful and communicative.
2/14/2025
Regina C. VERIFIED CUSTOMER
I didn’t think the person helping me was friendly and I felt like I was rushed out of everything super quickly. I didn’t feel that great at the end at all & hesitate to come back here…
2/13/2025
Tamika G. VERIFIED CUSTOMER
I really appreciated the service I received during my appointment. Everyone is so warm and welcoming and my experience went great. I live near another Lexus dealership, but never mind traveling a bit to receive excellent service from staff. Marco was great!