My car was brought in for a flat tire which roadside assistance said they could not remove due to a "stripped lug". When I brought my car in to service, there were very few cars in the shop as well as outside in front of service.. I also had an appmt., so my issue is that why did it take all day long to change out a tire? Our service rep, Alex was perfectly nice, however, when I called 4x to get an ETA of when to pick it up, no one called me back for over 2 hours!! I just drove in with my husband to pick up my car before closing when we received an apologetic call from Alex.. should I expect something like this easy fix to be an all day affair? My car was sitting there untouched even when I left after speaking with finance and parts dept.. it's great to get a loaner, but the all day thing to change out a tire seems excessive. My husband was also very surprised..
2/23/2025
Farlene A. VERIFIED CUSTOMER
First time me at Lexus and everyone was so understanding and kind. ????????
2/23/2025
Akhat M. VERIFIED CUSTOMER
Thanks to Mr. Jorge Navarro, to Ms. Angela Olivares and to the kind guy who helped me checking in, and the lady who helped me to get a loaner NX (sorry I forgot their names). You guys are amazing! Thanks Chris! Merci!
2/23/2025
Ramon B. VERIFIED CUSTOMER
Excellent, efficient service. Listens to customers concerns
2/23/2025
Juhn C. VERIFIED CUSTOMER
Argenies is a trustworthy service representative
2/22/2025
Brianne F. VERIFIED CUSTOMER
The service took about 4hrs, I figured Saturdays are busy so I got a rental (I know I do not care for the hybrids). Lots of shopping around so made a day of it. Argenius was attentive and helpful with our interactions.
2/22/2025
Chung P. VERIFIED CUSTOMER
Very good service this time
2/22/2025
Lida O. VERIFIED CUSTOMER
Everything was done well and within timely hours
2/22/2025
Priscilla J. VERIFIED CUSTOMER
He was so patient and answered all my questions and explained different ways. Also the spa detail was absolutely beautiful, I feel like I have a new car again!
2/22/2025
James H. VERIFIED CUSTOMER
Best service! Alex was empathetic and showed excellent customer support!
2/22/2025
Christopher T. VERIFIED CUSTOMER
Alex S was fantastic, 10/10, A+! Cannot say enough good things about him and my service experience. Thank you Alex!
2/22/2025
Rufino P. VERIFIED CUSTOMER
In and out in a timely fashion. Excellent job to Eric and Diego.
2/22/2025
Tereza N. VERIFIED CUSTOMER
Thank you for everything. I am very satisfied with your service.
2/21/2025
Christine Gayle. VERIFIED CUSTOMER
Erik provided excellent service when I brought in my ES 350 for overdue servicing. It was a 2012 model with 42,000+ miles on it. It needed a new tire, new windshield wipers, a new taillight bulb, etc. I came in relatively late in the day, so you needed to keep the car overnight for servicing to begin the next morning. Erik provided me with a loaner so that I could get home and run errands the next day. Erik kept me informed as to the work proposed to be dine and was very prompt in doing that. He explained any proposed work, allowing me to decide whether I wished to proceed with proposed work. My car was ready the next day. The process was smooth, thanks to Erik’s professionalism, as well as that of Lexus staff.
2/21/2025
Jonathan W. VERIFIED CUSTOMER
We have owned BMW’s for decades and thought their service was good. Lexus of Glendale & Alex have made BMW service look like amateurs. We are now loyal Lexus owners & will never buy from another dealership. My boys say thank you for the cookies. Thank You, Jen & Jon Walters
2/21/2025
Adriana P. VERIFIED CUSTOMER
Todo bien gracias
2/21/2025
James W. VERIFIED CUSTOMER
Fast and easy
2/21/2025
Anahit G. VERIFIED CUSTOMER
Excellent customer service! Thank you!
2/20/2025
Laura R. VERIFIED CUSTOMER
Great job really professional and they helped me with everything I needed
Thank you