There’s lack of communication between all the departments thats involved in the maintenance including the people at the counter/s. When I asked them between 1:30-2pm if my car was ready and in fact I was informed that possibly my vehicle will be ready by 1 pm. Seems like no one knows if my vehicle is ready. They told me to go Mark but he was not in his office I guess he was out to lunch. So a young gentleman at the counter with a beard who volunteered to check out my car. And we waited for few minutes. He finally came and said my vehicle is ready. It seems to me that there’s lack of communication between them all. By the way, I want to give a rate of 10 to the young gentleman with a beard sorry I forgot to get his name . The ladies please advise them to be more friendlier and welcoming to the customers whether old or young. They need to learn more of customer service and common courtesy. Thank you for reading my comment. Looking forward to go back there and get better service. Imagine we checked at around 11ish we got the car between after 1:30-2pm.
2/20/2025
Ruben H. VERIFIED CUSTOMER
Thank you!
2/20/2025
Ariel C. VERIFIED CUSTOMER
Attentive and communicative
2/20/2025
Hrand S. VERIFIED CUSTOMER
Everything is good
2/20/2025
Ruzanna S. VERIFIED CUSTOMER
Thank uou
2/20/2025
Emineh G. VERIFIED CUSTOMER
Fast transition. I took my car in, for the loaner and couple hours later got the car that my car is ready.
Smooth and fast
2/20/2025
Mher D. VERIFIED CUSTOMER
Excellent service provided
2/20/2025
Mher D. VERIFIED CUSTOMER
Excellent service thank you so much. I am very happy with a service provided
2/20/2025
Luz B. VERIFIED CUSTOMER
Chris director amazing service I like Chris Garabedian service always great ???? and Danny Mata really nice person
2/20/2025
Elon A. VERIFIED CUSTOMER
Sergio was the best. Courteous, thorough, informed me about needed maintenances so I could make sure our car is in good condition. Very grateful, 10 out of 10!
2/19/2025
Lawren C. VERIFIED CUSTOMER
Chris was great - he let me know what service i could do early and what was coming down the line. Glendale Lexus has generally provided me with good service. When i am ready to purchase again i will likely purchase Lexus and if possible given what vehicles are in stock and the right contract i would purchase from you.
2/19/2025
Shyann C. VERIFIED CUSTOMER
Mitchell was professional and friendly. He answered all my many questions and was patient and knowledgeable on the features of my vehicle. Thank you for an easy, relatively quick appointment.
2/19/2025
Kristina D. VERIFIED CUSTOMER
Alexander Sapalicio was an amazing. We are grateful for his service. 10/10
2/19/2025
David O. VERIFIED CUSTOMER
Alexander was great!
2/19/2025
Erica J. VERIFIED CUSTOMER
My service manager Tony was very friendly and helpful. However, the rims of my tires were left super dirty. It looks like they forgot to power hose them down and just applied the cleaner to the wheels only.
2/19/2025
Christopher W. VERIFIED CUSTOMER
He’s always great I usually ask to be paired with him when I come in for maintenance
2/18/2025
Ricardo S. VERIFIED CUSTOMER
Excellent.
2/18/2025
Tiprin F. VERIFIED CUSTOMER
My service person was remarkable. He was so kind and helpful he actually made me cry from gratitude. Granted I am emotional from being a victim of the fires but having someone be so kind to me was a welcome relief. Thank you so much Lexus. Thank you for such excellent customer service.
2/18/2025
Myunghee K. VERIFIED CUSTOMER
Professional, accommodating and efficiently fast service. Highly recommend!
2/18/2025
Harry O. VERIFIED CUSTOMER
I am completely satisfied with my service advisor as well as the service of my vehicle.