Erik is fantastic as a service advisor, kept me up to date on everything.
7/5/2025
Ross L. VERIFIED CUSTOMER
Erik was terrific, very knowledgeable and nice to work with.
7/5/2025
Gevork A. VERIFIED CUSTOMER
He was very nice and helpful.
7/5/2025
Andy R. VERIFIED CUSTOMER
Great organization and information available by Lexus . Thank you
7/4/2025
Feliks G. VERIFIED CUSTOMER
Thank you
7/4/2025
Marie K. VERIFIED CUSTOMER
Alexander was awesome!
7/3/2025
Erick T. VERIFIED CUSTOMER
He is very professional and helpful. Made me feel welcomed at your dealership. Thank you.
7/2/2025
Jerome M. VERIFIED CUSTOMER
To speak quite frankly I considered Lexus of Glendale a credible source to do business with. Based upon that I entered into an agreement to purchase a vehicle. I was presented with a impeccable history and fax report plus in-house inspection report. Based upon all that I trusted that I was making a good and above the table purchase. However, having a machanical background I find that the vehicle I purchased had issues probably even before it was received at dealership furthermore I find it differcult for it to have passed inspection at your dealership without the issues of major oil leaks and cylinder misfire being undetected or unaddressed. As far as my overall satisfaction we are still in pursuit of addressing issues with the vehicle so I cannot speak on my satisfaction at this time. However, I remain positive that Lexus of Glendale will address the issues at hand an present a vehicle worthy of its purchase.
7/2/2025
Shane C. VERIFIED CUSTOMER
My service advisor was amazing..
I explained an experience I had in March with my RX and getting the suv back with a Cracked windshield. I asked that they take extra care when washing my es today.
I assumed he would have notified the service manager as I messaged Sergio in March and never got a call back. I filled out another survey after that… still no call back.
To be honest … now with the oil changes starting at $190.00 in Glendale, I’ll more than likely start going to Longo since they only charge $139 and typically have a $25 coupon…
I’m really disappointed with Lexus of Glendale service dept management.
7/2/2025
Hayik A. VERIFIED CUSTOMER
Thank you for everything)))
7/2/2025
Estephany M. VERIFIED CUSTOMER
10/10 service. I am very happy with the results, I love this location and the service I’m given every time
7/2/2025
Gerardo H. VERIFIED CUSTOMER
Mark was very helpful.
7/1/2025
Yiiming C. VERIFIED CUSTOMER
Danny was very friendly and also very professional .
7/1/2025
Melissa K. VERIFIED CUSTOMER
Tony was fantastic! He was super helpful and went above and beyond to make me feel like a valued customer.
7/1/2025
Jason A. VERIFIED CUSTOMER
Erik did a great job! Is so pleasant and prompt with service requests. Highly recommend him. Give that man a raise ASAP!!
7/1/2025
Micheal P. VERIFIED CUSTOMER
Very good customer service.
Services are a bit pricey.
Longer than expected wait to retrieve my vehicle (once completed)
7/1/2025
Elvin C. VERIFIED CUSTOMER
Alex is a true professional, motivated by GREAT customer service!
From drop off to pick up the experience was incredible.
Regards,
Elvin
7/1/2025
Rachel C. VERIFIED CUSTOMER
Workers can be more friendly to better improve the experience.