I can’t spend more time on another complaint for the first complaint that result in a second complaint but quickly: the Customer Service at the location is barelyyyy scratching presence. After an initial failed service appointment, the follow up courtesy appointment was so weak it was insulting; after dropping my car off at 930a on Saturday as arranged with Chris, I heard nothing from anyone until Monday at 10am (following two unreturned texts to the Lexus question line, and two unreturned calls to Chris, and to the Service Department line). 48hrs for a courtesy detail, and complete lack of communication. 1 star.
8/6/2025
Anahid A. VERIFIED CUSTOMER
Great service at Glendale Lexus
8/6/2025
Eduard T. VERIFIED CUSTOMER
I get great service from Angel (new employee).
Wide smile , great vibe of this guy make me feel like a special customer. This is what Lexus customer deserved.
8/6/2025
Judith S. VERIFIED CUSTOMER
Excellent, transparency and professionalism.
8/6/2025
Josephine M. VERIFIED CUSTOMER
Thank you for working on our vehicle and have done the best inspections you’re required to do.
Looking forward to working with you again in our future service.
Have a good day.
8/5/2025
Diana M. VERIFIED CUSTOMER
My biggest compliments to Sergio for the service he provided. He called my insurance for the updated card.
8/5/2025
Carole H. VERIFIED CUSTOMER
Very pleasant to work with. Listened to my questions/comments. Very knowledgeable. I would like to work with him in the future.
8/5/2025
Heidi M. VERIFIED CUSTOMER
All was very quick, efficient and pleasant.
8/5/2025
Rashmi N. VERIFIED CUSTOMER
Sean was great. Lexus Glendale has been excellent with vehicle and customer care- have been coming there for about 18 yrs now. Thanks!
8/5/2025
Katelyn F. VERIFIED CUSTOMER
Sergio went above and beyond to assist with the tire reimbursement process. He was super helpful.
8/5/2025
Maksim S. VERIFIED CUSTOMER
Thank you
8/5/2025
Kyla N. VERIFIED CUSTOMER
Loved my experience with this dealership. My service advisor was truly helpful and clearly loved doing his job. Honestly don’t think I would’ve had a better outcome with a different advisor but overall I love this dealership and will recommend for any and everyone !
8/5/2025
Margarita C. VERIFIED CUSTOMER
I was very grateful to Mr. Mata for being so helpful in explaining what needed to be done in order to make sure my vehicle received the service it needed. The entire staff at Glendale Lexus is always very helpful and courteous.
8/5/2025
Liezel L. VERIFIED CUSTOMER
Attentively listened to concerns, fast and efficient. Overall, the service was excellent!
8/5/2025
Donald S. VERIFIED CUSTOMER
Sergio and his team did a very good job on my car!
8/5/2025
Maira T. VERIFIED CUSTOMER
Felt welcomed and heard and respected out decision making ! Thank you so much for your customer service
8/4/2025
Xinping H. VERIFIED CUSTOMER
everything great
8/4/2025
Jaklin S. VERIFIED CUSTOMER
Hi, i appreciate the service you did for my car, & I had an Excellent experience with the gentleman who did our paperwork. Thank you.