Everything went very smoothly and I was treated with courtesy and professionalism.
8/16/2025
Wendi V. VERIFIED CUSTOMER
I spoke with the service manager,Chris, and my client specialist Argenis about the issue with my door lock actuator. This was the second time I brought my car to Glendale Lexus for this issue and I was told both times, there's nothing that can be done because the problem wouldn't present when it was with them. My frustration is that the RX door lock actuator problems is a common issue, but my service specialists were not empowered to do any further investigations. They sent me back home with the same problem. Less than 48 hours it was back. My husband called Lexus of Santa Monica and told them the problem. They instantly said not to worry and to bring in my car to get fixed. I didn't need to send a video of the car door lock system not working properly because Santa Monica Lexus knows the issue is real and prevalent. I hope for Lexus of Glendale service department is to be empowered by the GM to actually solve problems that clearly put their customers at risk.
8/16/2025
Edita A. VERIFIED CUSTOMER
Phenomenal service. Thank you.
8/16/2025
Anthony G. VERIFIED CUSTOMER
Thank you
8/15/2025
Rita Z. VERIFIED CUSTOMER
Because I was waiting for the car, he asked the service bay to speed up the work and it was done in half the time estimated
8/14/2025
Adrian M. VERIFIED CUSTOMER
We had a great experience. Everything was on point and the tasks were completed in a timely manner. Sean was super helpful and great to work with.
8/14/2025
Mina S. VERIFIED CUSTOMER
Sean was great but the car service wasn't that great. The car wash wasn't clean. I asked for certain request to be done after the my service and that wasn't been done. Other than that overall it was okay.
8/14/2025
Ara A. VERIFIED CUSTOMER
The entire process was handled professionally and cordially and quickly. Thank you.
8/14/2025
Armond G. VERIFIED CUSTOMER
Erik was very cordial and respectful. He clearly explained all the maintenance related work that would be done on the car. Couple of times, he provided me with an update on the when I could expect for the work to be completed and car to be ready for pickup.
8/14/2025
Artin G. VERIFIED CUSTOMER
Tony was a great gentleman. I am happy he helped me.
8/13/2025
Debbie C. VERIFIED CUSTOMER
Good service and nice.
8/13/2025
Kelsey M. VERIFIED CUSTOMER
I would like to thank George Navarro for his excellent service always keeping me updated with my vehicle and let me know what is happening. I would like to say upon arrival picking up my vehicle my concerns were addressed, and I am happy with their service
8/13/2025
Pam M. VERIFIED CUSTOMER
Christopher is professional and very patient. He answered all my questions completely and even offered advice on matters which were beyond my understanding. Christopher is a perfect example of an outstanding spokesperson for the Lexus brand.
8/13/2025
Jennifer J. VERIFIED CUSTOMER
Jorge was stellar, as always
8/13/2025
Lennie M. VERIFIED CUSTOMER
Yes, I am satisfied. Marco was very helpful.
8/13/2025
Julie S. VERIFIED CUSTOMER
He was awesome very attentive got me out in under 3 hours
8/13/2025
Tamara K. VERIFIED CUSTOMER
Sergio B. was wonderful and kind when I arrived and had me checked in quickly and got me over to the counter to get a rental car for the day. I waited 30 minutes for the rental car, which was longer than I expected, but Sergio was terrific!
8/12/2025
Jia Y. VERIFIED CUSTOMER
Everyone is super nice and they did great service!
8/12/2025
Michelle R. VERIFIED CUSTOMER
Waited 45 min for loaner car, service took longer than estimated