I will be sure to fill out the survey and provide a 5 star review for Jorge and for the excellent service at Lexus of Glendale. Thank you!
7/14/2025
Raymond Y. VERIFIED CUSTOMER
Danny was very helpful.
7/14/2025
Richard M. VERIFIED CUSTOMER
Sergio is always helpful and informative.
7/14/2025
Jennifer S. VERIFIED CUSTOMER
Everything was resolved to my satisfaction.
7/14/2025
Matthew M. VERIFIED CUSTOMER
What’s a ???? good job ????
7/14/2025
Kireilyn B. VERIFIED CUSTOMER
Sean was very courteous and efficient in checking my vehicle in for service.
7/14/2025
Christine T. VERIFIED CUSTOMER
From the minute, I got there everyone was helpful. Everyone who passed me made sure I was being attended to. Everyone was polite, and helpful. The waiting area was very nice with plenty of room and treats. I was communicated to well throughout my experience, everything flowed beautifully.
7/14/2025
Lloyd F. VERIFIED CUSTOMER
Very happy, like a new car, better than when I bought it.
7/14/2025
Paul P. VERIFIED CUSTOMER
Everything was very efficient and seamless with my appointment
7/13/2025
James H. VERIFIED CUSTOMER
Appreciate understanding how to work with customers.
7/13/2025
Erik S. VERIFIED CUSTOMER
I always have a pleasant experience when bringing my vehicle in. I really appreciate Danny with the service he provided me. Knowledgeable, and great customer service.
7/13/2025
Sophia S. VERIFIED CUSTOMER
cons
- misquoted tires on invoice, then tried to charge me $300 more after the job was already completed
- salesman said discount would be provided over the phone but didn’t seem to remember and then tried to charge me more than agreed upon
- car was completed one day after estimated wait
- complimentary oil change was offered but not delivered by time of checkout
pros
- Mark was friendly and accommodating and ultimately made it right
- overall friendly employees and good environment at the dealership
- smooth and quick process with loaner vehicle
Overall, the employees were friendly and easy to communicate with but trying to charge me more than what was agreed upon AFTER the job was already completed was very shady.
7/13/2025
Gladys Q. VERIFIED CUSTOMER
Danny is the main reason I come in to this dealer. He is professional and kind and an absolute pleasure to work with.
7/12/2025
Angelo C. VERIFIED CUSTOMER
Thank you Sean. Excellent service.
7/12/2025
Ronald W. VERIFIED CUSTOMER
It took 3 visits to get the front brakes right, but I am ???? happy
7/12/2025
Sam F. VERIFIED CUSTOMER
Great customer service and communication
7/12/2025
Taiz C. VERIFIED CUSTOMER
Excellent service every time :)
7/12/2025
Bao N. VERIFIED CUSTOMER
Quick, efficient, and super friendly. The representative was especially helpfuf: professional, knowledgeable, and made the whole experience smooth and stress-free. Highly recommend! Thank You So Much Mark!