Thank you so much for Mark Mejia thank you all your stuff. I appreciate your job. All stuff are very kindly hospitable and friendly. I will recommend my friends to come there for their car service. I really appreciate it. Satisfied for service thank you thank you thank you God bless you.
8/11/2025
Hien H. VERIFIED CUSTOMER
It was suppose to be a quick and simple Xzilon service. I was told it would only a tan a couple hours so it was estimated to be finished in the afternoon. The rep told me he would give me a call when it’s finished. I waited til 5pm and still no words I decided to call and was told the return for the loaner is close so it would’ve been better to call back the next day around 9am. I had to adjust my schedule according to the expected time frame. The next day, I tried calling in and no one picked up. Tried a few more times throughout the day and finally got someone on the phone at around the afternoon. The person that answered my call had no idea if my car was ready or not. I had to stop by not knowing if it was ready or not to investigate. Apparently it’s been ready all this time. Terrible communication by the service department team
8/11/2025
Robert W. VERIFIED CUSTOMER
1.5-2 hours was 3+ hours.
8/11/2025
Felicia F. VERIFIED CUSTOMER
Service done on time and reps were professional
8/11/2025
Ninfa E. VERIFIED CUSTOMER
Thank you
8/11/2025
Cindy C. VERIFIED CUSTOMER
Chris Morey was super attentive, approachable and professional! Would love to have him there forever. Thank you for making me feel like a guest at your home.
8/11/2025
Alberto M. VERIFIED CUSTOMER
I service consultant was Danny Mata August 02 at Lexus Glendale. My car is a NX300 hybrid. I was with my wife and told him that I do not want to have cabin air filter which can be done in 2 minutes max. But my wife was complaining that she can not close the cabin drawer after checking the drawer the cabin cover was not installed properly. Only I told them not to I fixed it I was charged $56 plus labor . Please if this thing will happen again I will return the car and take it back and ask my money.
Please !
8/10/2025
Vicente L. VERIFIED CUSTOMER
Chris, from the very first interaction was great!!! Super friendly and was very communicative when it came to the diagnostics for my vehicle. Would request to work with him in the future.
Thanks
8/10/2025
Gladys J. VERIFIED CUSTOMER
Wonderful sevice
8/10/2025
Lizbeth S. VERIFIED CUSTOMER
Excellent service and super fast
8/10/2025
Jaclyn T. VERIFIED CUSTOMER
Alex is a lovely guy with a great way about it. Helpful, professional and very easy to work with. Also, Melissa at the cashier / loaner desk is a DELIGHT and very good at her job.
8/9/2025
Sara M. VERIFIED CUSTOMER
Great service, especially the guys who helped me problem solve my issues with my Iphone 16, since it wasn’t properly synching with my Lexus sound system. They were so patient and polite and helpful! Thanks so much for understanding that I needed help and for just working the issue out for me. Was the one with the Leuxs 250H.
8/9/2025
Andrei M. VERIFIED CUSTOMER
the car has problems with energy consumption. This leads to errors in the software, problems with screens, gear shifting, problems with the car's security systems. This worries me. These problems are not the first time, but the service cannot detect them
8/9/2025
Diana K. VERIFIED CUSTOMER
Sergio and Chris were very kind and helped as much as they could. I am extremely disappointed with the proposed repair and cost.
8/8/2025
Edita A. VERIFIED CUSTOMER
Great communication and service.
8/8/2025
Roderick F. VERIFIED CUSTOMER
Thank you to Korge. Very attentive!
8/8/2025
Joyce K. VERIFIED CUSTOMER
I asked to put back the roof top compartment that felll off from the last service and they did not. Also they left trash inside my car.
8/7/2025
Eduard D. VERIFIED CUSTOMER
Thank you so much Alex for your services,you do your job perfectly
Thank you so much