Argenis Escobar Hermandez was excellent help in professional manner. ,
10/5/2024
Jennifer W. VERIFIED CUSTOMER
The only reason I continue to bring my car back to Glendale of Lexus is because of Danny Mata. I recently had work done and the bill was $3,000; I got into my car and lights were on...one of your service people (not Danny) conveyed a response indicating that I probably needed more work done. Danny stepped up and took ownership and said this should not be happening. He is a perfect example of being customer centric and a great reflection of the Lexus brand. I now will only work with Danny.
10/5/2024
Hasmik B. VERIFIED CUSTOMER
Fro the service should have take 2 - 3 hours I wasn’t happy waiting 4.5 hours.
10/5/2024
Jocelyn J. VERIFIED CUSTOMER
The check-in was disorganized. I had to ask to be checked in. No one except the person moving my car to the garage was friendly and actually greeted me.
10/5/2024
Greta M. VERIFIED CUSTOMER
I was very satisfied with my services and Jorge Navarro
10/5/2024
Maria G. VERIFIED CUSTOMER
As always, great customer service!
10/5/2024
Rina A. VERIFIED CUSTOMER
Mike was my service adviser and he is amazing and so helpful
10/5/2024
Doris K. VERIFIED CUSTOMER
excellent service, Jorge and staff assisted in a very professional manner.
10/5/2024
Catherin F. VERIFIED CUSTOMER
Excellent
10/5/2024
Long K. VERIFIED CUSTOMER
I got nice explanations from him.
10/5/2024
Judee C. VERIFIED CUSTOMER
Friendly, efficient and communicated well
10/5/2024
Dean H. VERIFIED CUSTOMER
Your dealership called me to schedule an appt to address a recall issue. I showed up at the appointment and waited 35 minutes in line before I was helped. I was then told you didn't have any loaner cars available after being promised one when I scheduled the appt. I had to come back another day. When I picked up my car, one of the service items I asked to be checked was not done correctly. After speaking to the manager, a new part needed to be ordered so now I will need to bring my car back for a third time. Also, the loaner car smelled like cigarettes and this has happened before.
10/5/2024
Steve C. VERIFIED CUSTOMER
Mechanics finger print and grease stain all over passenger side.
10/5/2024
Maria S. VERIFIED CUSTOMER
Excellent service as usual. I expect nothing less and Sergio did not disappoint!
10/4/2024
Dirk D. VERIFIED CUSTOMER
My service rep, Jorge Navarro always keeps me informed and updated, so there are never any surprises. This dealership is tops because of the people they hire, like Jorge Navarro. I give Lexus of Glendale top rating for sure!