Arrived at 707am for an oil change, got my car back 3 hours later, not interested in free just need my time respected.
10/18/2024
Carmencita C. VERIFIED CUSTOMER
Good job
10/18/2024
Doug S. VERIFIED CUSTOMER
Mitchell listened and took care of the issues I had with our Nx. Really appreciate his work ethic.
10/18/2024
Karo C. VERIFIED CUSTOMER
The communication during this process has been frustrating. I specifically requested an inspection of the check engine light and an oil change, but the spark plug was recommended as urgent without being inspected and was positioned as something I had brought the car in for, which caused confusion. Moving forward, please clearly communicate what the car is brought in for and what additional work might be needed after inspection to avoid unnecessary confusion and frustration. This situation didn’t feel right at all.
10/18/2024
Susan P. VERIFIED CUSTOMER
Everything was great except you didn’t have decaf coffee. ????
10/18/2024
John S. VERIFIED CUSTOMER
Very good service. Thank you.
10/18/2024
James K. VERIFIED CUSTOMER
It was swift and pleasant experience
10/18/2024
Waheb I. VERIFIED CUSTOMER
Your team did a great job today. Thank you.
10/18/2024
Dennis L. VERIFIED CUSTOMER
He’s great at communicating. The car was done when he said it would be.
10/18/2024
Donna G. VERIFIED CUSTOMER
Argenis definitely gets 5 stars. Unfortunately the vehicle is purchased is giving me trouble in the design of some of the technical features built in. The car drives beautifully though.
10/18/2024
Bryan C. VERIFIED CUSTOMER
Great service!!
10/18/2024
Mervat A. VERIFIED CUSTOMER
Thank you for your service
10/17/2024
Ramona Lynn. VERIFIED CUSTOMER
Thank you Lexus customer service dept. for always being respectful and polite. Your professionalism goes a long way!!!
RLHackett
10/17/2024
Willi M. VERIFIED CUSTOMER
Long time waiting
10/17/2024
Linda H. VERIFIED CUSTOMER
Argenis does a wonderful job in the service department. He communicates very effectively, letting you know what will be done to assess your car’s problem and when you will hear what the next step will be. After that he gives you a clear idea of when the car will be ready. I always feel confident when I know he will be my service advisor. Additionally, he is very friendly and upbeat and I feel I can trust his recommendations.
10/17/2024
Michael B. VERIFIED CUSTOMER
Mark was very helpful, friendly, and courteous.
10/17/2024
Jung C. VERIFIED CUSTOMER
Too much waiting time..4 and half hours
10/17/2024
Rhonda W. VERIFIED CUSTOMER
I was will taken care of. Thank you
10/17/2024
Shirin H. VERIFIED CUSTOMER
He explained everything that they were going to do during the service.
One of the best agents helping me that I had so far. Thanks
10/17/2024
Loralee G. VERIFIED CUSTOMER
A friendly, knowledgeable and professional staff !!!