I was told it would take three hours for an oil change fortunate for me. It only took about an hour and 40 minutes, which is an awful long time for an oil change.. You’re waiting lounge has only one television with no controller. I try to get someone to make it louder, but I was told that you didn’t have a controller.. The magazines are gear towards men. Some were over a year old. Get rid of the massage chairs. Sitting on them is like sitting on rocks.
Check in went well and I appreciate the information about what work needs to be done. I feel if I did need to wait 3 hours I would want a working television. Even though most of your employees are doing nothing , I got the impression when I asked for help with the tv they were bothered by me asking.
10/9/2024
Mathew G. VERIFIED CUSTOMER
Taylor was not clear about the fees being charged.
When i dropped off my car I was told that it would be covered under warranty. No price was mentioned or presented to me. When I came to pick up my car I was presented with a bill. I understand the payment - Whag is frustrating is that I was told one thing and the opposite occurred. If Taylor had been clear from the beginning regarding fees i think things would have gone more smoothly. Transparency with fees is important
10/9/2024
Filomena S. VERIFIED CUSTOMER
My car is truly clean in and out of course they check and rotate the wheels. Thank you.
Filomena
Thank you Argenis Escobar for the job well.done of your team.
10/9/2024
Marie P. VERIFIED CUSTOMER
Gerardo was excellent!
10/9/2024
John S. VERIFIED CUSTOMER
The experience was good!
10/9/2024
Miya C. VERIFIED CUSTOMER
Mr. Price was very friendly & kinds manner. He did excellent job today.
Tgank you so much.
10/9/2024
Christopher W. VERIFIED CUSTOMER
He's great!
10/9/2024
Richard B. VERIFIED CUSTOMER
Jerry was extremely helpful first attempting to make the adjustments while I waited then looking up the solution and then staying in touch while I waited at home.
10/9/2024
Jin K. VERIFIED CUSTOMER
Please look at details, they count.
10/9/2024
Linda L. VERIFIED CUSTOMER
While being told my car was ready for pick up, it turned out that it was still in car washing.... so took another 15-20 minutes of waiting longer than expected.
10/9/2024
Aroutyun V. VERIFIED CUSTOMER
amazing service advisor Mark Mejia Thank you
10/9/2024
Jeanette L. VERIFIED CUSTOMER
I would like to share with you that the service was excellent and I will definitely be coming back for future service.
10/9/2024
Angela M. VERIFIED CUSTOMER
Thank you for service. I just wish, they would clean my car better after washing or won't wash it at all.
10/8/2024
Paul K. VERIFIED CUSTOMER
Excellent, efficient service.
10/8/2024
Kevin C. VERIFIED CUSTOMER
Good communication of what to expect, good timing of when the service was to be completed. Love the car wash service. Only down was waited almost an hour to get loaner car.
10/8/2024
Michael Q. VERIFIED CUSTOMER
Erik was great with me. He answered my questions and helped with my transportation to and from work. Very efficient and quick. I really appreciate the great customer service.
10/8/2024
George M. VERIFIED CUSTOMER
Taylor helped me with my check-ln and the car was ready for pickup when he stated it would be ready
10/8/2024
Joseph P. VERIFIED CUSTOMER
Danny is a huge asset to Lexus of Glendale! He is kind, on top of his work, and trustworthy. I wish him the best and look forward to coming back.
10/8/2024
Lilia H. VERIFIED CUSTOMER
The problem was taken care of quickly and efficiently.
10/8/2024
Ruth H. VERIFIED CUSTOMER
Danny is the best! He always makes my experience at Lexus a good one!