On time service and delivered the vehicle as promised.
10/16/2024
Eileen R. VERIFIED CUSTOMER
Everyone in Parts and Service Departments was very professional, helpful and friendly.
10/16/2024
Virginia G. VERIFIED CUSTOMER
Danny was friendly, knowledgeable and answered all my concerns. I will definitely request him on my future visits.
10/16/2024
Andrea S. VERIFIED CUSTOMER
I had Jerry as my service representative. I would appreciate better communication regarding the recommendations rather than sending a generic text without explanation of what was recommended. I might have been more likely to consider the repairs of I knew why they were being recommended.
10/16/2024
Peggy H. VERIFIED CUSTOMER
Jerry did an excellent job on my vehicle. He is the best service representative I have ever had. He is competent, kind and patient.
10/16/2024
Joo H. VERIFIED CUSTOMER
He was very kind.
10/16/2024
Sel M. VERIFIED CUSTOMER
Thanks For The Good Service And Thanks Mr. Argenis Escobar & I Do Appreciated ????????
10/16/2024
John Derrick. VERIFIED CUSTOMER
Taylor was amazing at explaining what needs to be worked on the vehicle and the turn around time.
10/16/2024
Siranush Y. VERIFIED CUSTOMER
1. During scheduling the appointment, I was promised a loaner, however when I arrived, I was told that loaner car is not available. I was lied to by your appointment scheduler.
2. I have changed my cars engline oil for over 20 years at every 5000 mile interval, however when I arrived, service manager said, the dealer changes first oil at 10,000 miles, and refused to service my car.
3. I was told to sit and wait for 2 hours with my sick husband only to be to have the tires rotated.
4. When I asked about the free car wash, I was told that if I want it, I must need to wait another 45 minutes in addition to the 2 hours. I left very sad, unappreciated and disappointed.
Next time, I will choose another dealer instead of yours, because you clearly do not care.
10/16/2024
Vahram A. VERIFIED CUSTOMER
Thank you so much everything is good
10/15/2024
Julie E. VERIFIED CUSTOMER
Danny was very nice and it was soo busy the day I took my car in. Swamped
Was hard to reach him end of day to get a Lyft back but somebody else was able to help me
He may had forgotten to ask at my request my customer loyalty discount so I was a little bummed I paid a lot. Maybe next service
Maybe next time you guys will give me a little discount
10/15/2024
Nancy H. VERIFIED CUSTOMER
Not all services were performed before I was called and told my car was ready to be picked up. I checked my tire pressure on my app and asked why the psi were varying by several pounds before they realized they hadn't checked the tire pressure. I expect all services to be performed in future without me having to double checking.
10/15/2024
Lynne T. VERIFIED CUSTOMER
Jerry was great & the service was fast & thorough! Love the taped review of the service!
10/15/2024
Myo N. VERIFIED CUSTOMER
Thanks
10/15/2024
Thomas W. VERIFIED CUSTOMER
Grate
10/15/2024
Henry R. VERIFIED CUSTOMER
Well taken care of!
10/15/2024
David R. VERIFIED CUSTOMER
Damn was fantastic! Very helpful and responsive! Kind as well!
10/15/2024
Rita K. VERIFIED CUSTOMER
I had many issues and was not updated on anything. I had to keep digging for information and had issues with the first time trying to get my car.
10/15/2024
Armen T. VERIFIED CUSTOMER
Very good
10/15/2024
Holly H. VERIFIED CUSTOMER
Jerry has always been a trusted Adviser on my Lexus and this time was no different. A small 85,000 mile service resulted in a timing cover seal replacement, costing me way above what I could afford to pay. He worked with management to get my costs down to a more reasonable level and convinced me to get the repairs done at Lexus of Glendale. Because of the trust I have in Jerry, I was convinced to stay versus going elsewhere to get the repairs completed for less. It is employees like Jerry who keep my business at Lexus of Glendale.