The waiting room service was way inferior to normal Lexus standards I’ve come to expect.
10/19/2024
Marion S. VERIFIED CUSTOMER
Erik is a wonderful service tech. He demonstrated professionalism, communicated extremely well. Knows his product, and explained the whole process. He asked for questions or concerns and answered in detailed,
10/19/2024
Warren C. VERIFIED CUSTOMER
Great customer Service. Taylor always does a good job of updatimg me with timelines and accommodating my vehicle service needs. Keep up the good work.
10/19/2024
Daniel P. VERIFIED CUSTOMER
Mitchell was great. Kept me updated. Very responsive. Would recommend him to anyone who asks me for a great service advisor.
10/19/2024
Leya D. VERIFIED CUSTOMER
I was never contacted by my service provider to discus what was going on with my vehicle and when it would be ready for pick up. I expected to be frequently updated on the progress or lack thereof regarding my vehicle and I was not. However, Savannah at the cashier desk was awesome! She was very professional and personable when setting up the loaner. She warmly welcomed me into the Lexus family. She balanced out the experience.
10/19/2024
Flor M. VERIFIED CUSTOMER
Mr.Temores was courteous and attentive.
10/18/2024
Seta B. VERIFIED CUSTOMER
Argenis, the service consultant, demonstrated very high work ethics that made me feel that I am a valued Client. I congratulate Lexus management for having such a staff on its team. I felt I was in good hands as a valued customer. I wish him success and anticipate he will reach even higher level of positions in his career. Thanks again Argenis and Lexus.????
10/18/2024
Guillermo B. VERIFIED CUSTOMER
Arrived at 707am for an oil change, got my car back 3 hours later, not interested in free just need my time respected.
10/18/2024
Carmencita C. VERIFIED CUSTOMER
Good job
10/18/2024
Doug S. VERIFIED CUSTOMER
Mitchell listened and took care of the issues I had with our Nx. Really appreciate his work ethic.
10/18/2024
Karo C. VERIFIED CUSTOMER
The communication during this process has been frustrating. I specifically requested an inspection of the check engine light and an oil change, but the spark plug was recommended as urgent without being inspected and was positioned as something I had brought the car in for, which caused confusion. Moving forward, please clearly communicate what the car is brought in for and what additional work might be needed after inspection to avoid unnecessary confusion and frustration. This situation didn’t feel right at all.
10/18/2024
Susan P. VERIFIED CUSTOMER
Everything was great except you didn’t have decaf coffee. ????
10/18/2024
John S. VERIFIED CUSTOMER
Very good service. Thank you.
10/18/2024
James K. VERIFIED CUSTOMER
It was swift and pleasant experience
10/18/2024
Waheb I. VERIFIED CUSTOMER
Your team did a great job today. Thank you.
10/18/2024
Dennis L. VERIFIED CUSTOMER
He’s great at communicating. The car was done when he said it would be.
10/18/2024
Donna G. VERIFIED CUSTOMER
Argenis definitely gets 5 stars. Unfortunately the vehicle is purchased is giving me trouble in the design of some of the technical features built in. The car drives beautifully though.