Danny explained everything well . Polite and professional
10/22/2024
Elizabeth R. VERIFIED CUSTOMER
Erik was good but telling customers to stand by their cars to wait for service is horrible. Price is ridiculously high too.
10/22/2024
Dawn H. VERIFIED CUSTOMER
Mitchel went above and beyond to maintenance my car but also get me Uber to my house and that was amazing
I do plan on purchasing my car after the lease is up
Thank you
10/22/2024
Lilit M. VERIFIED CUSTOMER
????
10/22/2024
Rick W. VERIFIED CUSTOMER
Danny was cordial and helpful in handling my service requests. The job was completed but I suppose due to the business from the service department, I was not called for pick up until quite late.
10/21/2024
Xiomara M. VERIFIED CUSTOMER
Yes excellent thank you
10/21/2024
Thomas W. VERIFIED CUSTOMER
Danny did a Great job!
10/21/2024
Margaret G. VERIFIED CUSTOMER
Brilliant and easy.
10/20/2024
Mizrob K. VERIFIED CUSTOMER
the sutrunniki are very good and very talented I recommend
10/20/2024
Stanley K. VERIFIED CUSTOMER
Very pleasant experience with Sergio Borg!
10/20/2024
Alina S. VERIFIED CUSTOMER
I am completely satisfied.
10/20/2024
Minghui H. VERIFIED CUSTOMER
Very happy with service advisor Argenis to get the service taken care of quickly and offer potential service items to keep the car running in great shape.
10/20/2024
Fatma F. VERIFIED CUSTOMER
Erik was very helpful.
10/20/2024
Danny O. VERIFIED CUSTOMER
Representative wasn’t there. His substitute was no help. I was told upfront That the repair would be covered under warranty, but after three days in the shop they were still debating whether it was covered under warranty or not. So basically the car spent three days on the lift waiting for a decision to be made, And nobody called me to tell me what was going on. Terrible service
10/20/2024
Mario D. VERIFIED CUSTOMER
I presented a discount coupon to the Service Advisor that I received in the mail from Lexus of Glendale for an oil change when sitting down and setting up the service. When I went to pick up the car, the coupon had not been applied. I saved myself $20 by catching the mistake. Also, the service advisor was not the most friendly guy in town. I was upbeat and courteous with all my ducks in a row. He gave me the impression I was a bother instead of a valued customer. I have had my cars serviced at LOG for years, and this was the first time being treated like that. I can tell when someone hates their job and he probably does. The service was done perfectly as usual as your mechanics are first class. BTW, the individual who arranged and took me to the loan car was super nice and made me feel good. Mario D
10/20/2024
Isaac S. VERIFIED CUSTOMER
Overall very impressed by the service department. Was treated very well and efficiently thank you
10/20/2024
Arthur S. VERIFIED CUSTOMER
Very helpful
10/19/2024
Seema S. VERIFIED CUSTOMER
Fine with the service although find the repair quite expensive