Danny did an exceptional job on such a busy day. He was communicative, friendly and went the extra mile. Thanks again!!
1/3/2025
William G. VERIFIED CUSTOMER
He was great
1/3/2025
Arkisa W. VERIFIED CUSTOMER
Very helpful.
1/3/2025
Tyra Y. VERIFIED CUSTOMER
I really liked the new video walk through of the inspection.
1/3/2025
Matthew N. VERIFIED CUSTOMER
Lexus TX350. Had an appointment at 12pm. Waited in the service bay for almost an hour just to be checked in.
After being checked in, I wanted again for over an hour to get a loaner vehicle. I called 3 times to make sure I had the largest loaner available because I have two toddlers and for the safety of them I needed a larger vehicle.
When I finally received a vehicle, they more than unhelpful young lady gave me a UX. The smallest car possible. When I told her I called 3 times to make sure I had the NX, her response was again more than useless and unhelpful.
After getting my car back. I was handed the keys and no explanation of anything that they did to the car. How the recall remedy was done etc. No one met me to discuss anything. Overall, the experience was not great and I would not recommend coming here again. Other than the car being returned the day it was promised, I did not have a great experience.
1/3/2025
Chase B. VERIFIED CUSTOMER
Mitch was great! One of the best service advisors I have worked with at Lexus of Glendale.
1/3/2025
Jean W. VERIFIED CUSTOMER
Thank you Mitch, for taking such good care of me and my car!!! I appreciate you!!!
1/3/2025
Ounju L. VERIFIED CUSTOMER
Professional and answered all my questions
1/3/2025
Manny M. VERIFIED CUSTOMER
Mitch was very knowledgeable and professional. Thank you for your help, Mitch.
1/3/2025
Steven S. VERIFIED CUSTOMER
Actually, I never met Adriana. I don't know who she is.
1/3/2025
Michelle E. VERIFIED CUSTOMER
I did not feel comfortable or trust the Service Representative.
1/2/2025
Herico I. VERIFIED CUSTOMER
Mr . Mitch Im was very thorough, approachable,efficient and kind . He’s really a gem and asset of your company. Thank you and Happy New Year !
1/2/2025
Zahara M. VERIFIED CUSTOMER
Service was done in a hurry and my battery died the next morning. You would think that battery check would be part of a $1,000+ service.. that was a big disappointment..
1/1/2025
Julie Y. VERIFIED CUSTOMER
It was a pleasure to work with Mark, his kindness and professionalism relieved anxiety for future car troubles as the choice to come into the dealership for services won’t be an anxious one anymore.
1/1/2025
Brian S. VERIFIED CUSTOMER
It would have been nice if you to wash and vacuum the vehicle out while it was with you. Brian
1/1/2025
Ante T. VERIFIED CUSTOMER
Jorge consistently delivers great service!
1/1/2025
Li Z. VERIFIED CUSTOMER
Good service to my vehicle
Thank you
1/1/2025
Lousine P. VERIFIED CUSTOMER
Had an appointment for 11am, got there at 10:40, had to wait until 12pm to get my loaner car. Too long. There is a reason we dont wait there. We need a loaner due to work or other staff. Please make sure we get out on time
1/1/2025
John N. VERIFIED CUSTOMER
Alex was great! He went far and beyond to explain every step of the process to get our Lexus back to 100% and we are grateful.
Our experience with Alex and Lexus of Glendale was the best!
Keep up the great work and we will keep coming back.
Thank you,
John and Theresa Nolan