I had an appointment at 11:00 am for a maintenance, no oil change. It took 2 and half hours. I went to 3 different people to check how much longer it was going to g to take. I even ask Mark and my invoice was sitting on his desk. All he said, let me check but never came back to me about my car. I had already received the invoice on my cell at 12:09pm. Finally a lady with dark black hair asked, if I was still waiting? She was one of them that I had ask and if they can hurry because I had to go to the bathroom and was not going to use the portable toilet. After she asked me about my car, she came to me saying your car is ready. It was parked already in the side parking lot. I ask I have to go and send me the paperwork to me later. She asked if she can bring the car to me and I said, no thanks. So, I arrived at 11:00am and drove off my car at 1:41pm. Just for maintenance.
7/27/2025
Angelica S. VERIFIED CUSTOMER
The service on the car was great, your people very courteous, one thing I was upset was that when I got called about the oil change she asked if I was interested in the service about the two yr. Oil change and rotation, I said I'm thinking to buy it but wait till I get there so I can look at the different options, but when I got there she had already done the ticket and said I'm sorry I can't change it next time you come you can purchase it. I could of saved some money already. Not happy
7/26/2025
Kelley C. VERIFIED CUSTOMER
My service advisor and the sweet mechanic who Meade me a great video are the best and I adore them!
7/26/2025
Jamie N. VERIFIED CUSTOMER
Everyone at Lithia Toyota Odessa, TX is so friendly and my car was in and out quickly!
7/26/2025
Glenda S. VERIFIED CUSTOMER
RECALL NOT COMPLETED
7/25/2025
Oliver H. VERIFIED CUSTOMER
I was told it would only take a couple of hours to service my vehicle. I brought it in at 8:25am. I had to leave without my vehicle being serviced because I had to go to work. So at 11:25 I asked about the status of my car. I was told it would be another 30 to 45 minutes. Because they were giving priority to customers who had an appointment.
7/25/2025
Vicki And. VERIFIED CUSTOMER
They did a good job
7/25/2025
Ramon V. VERIFIED CUSTOMER
Very impressed with the video of the work that is being done on the car. The oil change really made a difference on how smooth and quiet the car rides.
7/24/2025
Luis G. VERIFIED CUSTOMER
very good service
7/24/2025
Vickie D. VERIFIED CUSTOMER
Robbie and Omar always take care of us. There’s a reason we don’t trust anyone else with our auto needs.
7/23/2025
Janey T. VERIFIED CUSTOMER
Always a good experience when I leave my car with Lithia Toyota.
7/23/2025
Larry H. VERIFIED CUSTOMER
Well doun
7/23/2025
Rakia M. VERIFIED CUSTOMER
Jacqueline was very professional and courteous.
7/23/2025
Juanita M. VERIFIED CUSTOMER
Very happy with the work they did on my vehicle. Thank you very much.
7/23/2025
James P. VERIFIED CUSTOMER
They also added air to the spare tire and the TPS warning light no longer shows. That is appreciated.
7/22/2025
Devona E. VERIFIED CUSTOMER
Well done, but it takes so long
7/22/2025
Magali R. VERIFIED CUSTOMER
She was very professional
7/22/2025
Jessica S. VERIFIED CUSTOMER
My "needs maintenance " notification is still on. Do I need to take it back or can you remotely fix that
7/22/2025
Robert B. VERIFIED CUSTOMER
No, they didn't reset my oil life or put a new service milage sticker, but I will go back in the morning to have them correct these issues.