Last time I was there I paid less for the oil change and today I got charger double
8/1/2025
Wendy S. VERIFIED CUSTOMER
I feel like the service team prioritizes people who they upsell to, and the people that are there in warranty’s or care plans are completely disregarded. I received a call in regards to see if I received a picture in order to approve an air filter, when I said no I wasn’t interested, I was told it be done in no time I got there at 12:30 and was told it would take 2 hours, I waited in the lobby until 3:45, when I originally inquired about the shuttle service, I was ignored. And when I got tired of waiting and asked status the service advisor asked me if I hadn’t received the text telling me my vehicle was ready, how come I received a call in regards to the upsell but not to my vehicle being ready? Overall disappointed and extremely frustrated.
8/1/2025
Ronald P. VERIFIED CUSTOMER
The salesman was very fast and I really like that
8/1/2025
Patrick O. VERIFIED CUSTOMER
Everyone was so helpful and kind I had a great experience
8/1/2025
Ernestina R. VERIFIED CUSTOMER
Thank you, you guys are great
8/1/2025
Jacqueline K. VERIFIED CUSTOMER
Mark is amazing! he got me in and out in a timely manner,and kept me informed during my service!
8/1/2025
Michael S. VERIFIED CUSTOMER
Car was parked out in the parking lot. I was given the key without being directed to my car which was parked away from the building. A gracious attendant voluntered to go and retrieve it for me. Food for thought Lithia Toyota
8/1/2025
Larry W. VERIFIED CUSTOMER
Thanks
8/1/2025
Cindy Q. VERIFIED CUSTOMER
I had made an appointment for 4:00 didn't end up leaving the center till 5:30 and there was a chip on the right passenger back door of my car. Sent photo to the one that assisted me
7/31/2025
Hilda G. VERIFIED CUSTOMER
Thank you Karen for being professional, friendly and punctual with everything including my ride to and from Lithia
7/31/2025
John S. VERIFIED CUSTOMER
Only one I trust for the truth
7/31/2025
Larry F. VERIFIED CUSTOMER
Thank you
7/30/2025
Starla W. VERIFIED CUSTOMER
My comments have already been recorded to customer service, warranty department, BBB, and all phone conversations along with the text updates that were refused to be provided, along with the recording from the warranty department where no warranty work was found to be entered into the system yet Toyota "repaired 2 tires", as well as documentation from a certified tire dealer showing that Toyota repaired a sidewall and sent the vehicle down the road big No, No. Yes tempers were lost but only after the big bad service manager was rude then he got told off because you dont treat people that way. Either way less than 4 hours after leaving with the "repairs" the tire was flat. Super service provided here. Funny thing is ive been 3 other toyota dealerships and they dont ever seem to have an issue.
7/30/2025
Shawnda V. VERIFIED CUSTOMER
I waited over 5 hours. The “maintenance required” light was on. No one said what was required. Five hours to change the oil then said needed to change the brake fluid.
7/30/2025
Rojelio V. VERIFIED CUSTOMER
I didn’t get the help I wanted warranty is a complete scam I’ve been having problems with my truck since the first day I got it I basically got charged for leaving my truck there and nothing being done to it
7/30/2025
Jeremy O. VERIFIED CUSTOMER
I dropped my vehicle off around 830am. Dwight let me know it was a short wait since there were not many vehicles ahead of me. Around 9:22am, he sent me a text with the link to check the status. There was recommended actions such as brake and filter replacements. I kindly said I would replace them myself and submitted the request. I continued on my errands and I replied to Dwight’s text message asking for an update around 1130am. No reply. I then called customer service and asked for an update. They said they would contact Sevices and check for me and have someone call me back. I called later to the dealership and someone answered and said they saw I had called earlier and someone said they saw I had called 15 minutes before and would let service know I was looking for an update. I decided to show up around 230 pm and my car was parked outside. After talking to Dwight, he let me know my car had been ready since 930am. I never received the confirmation text that it was ready nor did I get a call back.
7/29/2025
Julie H. VERIFIED CUSTOMER
Great service and very helpful
7/29/2025
Richard M. VERIFIED CUSTOMER
Excellent job start to finish. He got my truck right in and made sure I knew what extras were needed and that the text messages went through. Thank you very much.
7/29/2025
Soledad R. VERIFIED CUSTOMER
Mr. Hale was very helpful after I complained about the condition my car was left in after servicing my car. He spoke with David and had him clean the dirrty grime that was left outside my door, steering wheel and console. He even graciously offered to have my car washed when I have time to bring it back in.
7/29/2025
Dwight I. VERIFIED CUSTOMER
Mark was unbelievable and the other service advisor Dwight I