We experienced a lack of proactive communication regarding the status of our truck. We had to initiate contact daily to get updates, and only after calling on Saturday were we informed it was ready. Upon arrival, it still took an additional 1.5 hours before anyone confirmed the truck was actually ready. At one point, we were told that “the problem could not be duplicated,” which felt like a standard response given when an issue isn’t going to be addressed after being notified the issue would be fixed. Clearer and more timely communication would have significantly improved our experience. This is a constant struggle with service department.
10/21/2025
Grisel E. VERIFIED CUSTOMER
Excellent service. Very pleased.
10/19/2025
Alaina M. VERIFIED CUSTOMER
Excelente trabajo
10/18/2025
Jason R. VERIFIED CUSTOMER
We need our usb port fixed though.
10/18/2025
Carl C. VERIFIED CUSTOMER
She was very informative and helpful. Very impressed with her
10/18/2025
Harold M. VERIFIED CUSTOMER
Very professional thanks
10/18/2025
Paul S. VERIFIED CUSTOMER
Very efficient!!
10/18/2025
Olga H. VERIFIED CUSTOMER
I did not like your service at all. I will not recommend Toyota in Odessa at all.
10/17/2025
Victoria D. VERIFIED CUSTOMER
Fast service was great
10/17/2025
Maria C. VERIFIED CUSTOMER
Great service provided
10/17/2025
Leopoldo S. VERIFIED CUSTOMER
Exelent
10/17/2025
Jesus M. VERIFIED CUSTOMER
Thank you y’all for y’all’s costumer service
10/16/2025
Thomas H. VERIFIED CUSTOMER
Quick and timely service
10/16/2025
Byrlene P. VERIFIED CUSTOMER
Courteous people, good fast work. I was well taken care of. Thank you.
10/15/2025
Guilmer V. VERIFIED CUSTOMER
G V
10/14/2025
Leah S. VERIFIED CUSTOMER
She was great got me right in and taken care of!!
10/14/2025
Rosalia T. VERIFIED CUSTOMER
Thank you Jacqueline
10/14/2025
Annette G. VERIFIED CUSTOMER
I've bought 4 vehicles at Lithia, 3 at Toyota,1 at Chevrolet. I always take my Camaro to Toyota, even though sometimes I have to wait a long time, I still prefer their service. My service this time was fast and friendly. I was in and out in an hour and was treated great as always.