She is a great help and understanding even when we are rude or upset..she is great
8/31/2025
Jerrod W. VERIFIED CUSTOMER
Pathetic and apathetic. Service so good that I want to cancel my service plan.
8/31/2025
Sally C. VERIFIED CUSTOMER
He was a wonderful and professional person.very helpful from the time my husband called to the time we came in to get our service. Timing was superb. Thank you Dwight Izzard!!!????????????❤️
8/30/2025
Ariel L. VERIFIED CUSTOMER
Jacqueline was of much help! Gave us updates and just made the whole process so easy! Employees like her make people always want to come back to dealerships like these.
8/30/2025
Nathan C. VERIFIED CUSTOMER
Please do not have your sales representative contact me.
Thank you
Stacey Casarez
8/30/2025
Ricardo C. VERIFIED CUSTOMER
You never stop that noise even you have that truck for lot days I think you never checked good even you sales Toyotas is what I think
8/29/2025
Vickie M. VERIFIED CUSTOMER
Totally unacceptable to make an appointment, arrive on time, told by Mark I was the only 3pm appointment. Dealership NOT busy or overloaded - 2 couples waiting in the lobby At 4 pm, no updates, 4:10ish asked Dawn the status as my car was parked in front lot. She pointed to a yellow line on computer screen showing her it was still in parts dept for their recommendations. She attempted to talk to me about the tires & I cut her off. Then the cabin air filter (replaced 5 months ago) I said no. Left the dealership @ 4:30. All well & good to go thru your check list if you can perform in a timely manner; however, there was no life or death hazards & I’m there ONLY for an oil change. If I didn’t have FREE LIFETIME OIL CHANGES I Would have stopped coming to you years ago. Whether it is management, service rep turnover, technicians, vacations, short handed……we w/appointments should take priority OVER other customers or you will definitely lose us when it is time to buy new again.
8/29/2025
Felipe F. VERIFIED CUSTOMER
Very attentive and courteous kept me informed of everything
8/28/2025
Roy N. VERIFIED CUSTOMER
Dawn was so courteous but I was anxious about the time. I expected a prompt evaluation of the brake system. I had come in in February with complaints of brakes squeeling and I was told there was a general problem with the new Tundras with no available parts to fix them. When I had a 25k inspection they said rear brakes were bad. I still feel as if the brake problem in February expects brake problems in August and a fix is needed by Toyota.
8/28/2025
Brooks N. VERIFIED CUSTOMER
Great Service! Went above and beyond while my car was in for 5K service and fixing a flat. Jackie is the Best!!
8/28/2025
Sharon E. VERIFIED CUSTOMER
Thank you, Dawn Meyers, and Lithia Toyota, for your always great help with servicing my car!
8/28/2025
Jefferey S. VERIFIED CUSTOMER
Your welcome
8/28/2025
Felipe F. VERIFIED CUSTOMER
Very attentive and courteous, kept me well posted on progress of vehicle
8/27/2025
Betty L. VERIFIED CUSTOMER
Completely satisfied.
8/27/2025
Angie M. VERIFIED CUSTOMER
They did not rotate my tires and it was time. I told the man who checked me in.
8/27/2025
Glen W. VERIFIED CUSTOMER
Fast & efficient
8/27/2025
Wayla P. VERIFIED CUSTOMER
They didn't check what I ask for, then my alignment is not good at all.
8/27/2025
Michelle S. VERIFIED CUSTOMER
My time is valuable and I don’t feel that Toyota of Odessa values that so this is the last time I will use their services 2:30 hr oil change is ridiculous when it was in fact the 15 inspection that took the most time.
Which is just wrong
8/27/2025
Casimiro T. VERIFIED CUSTOMER
Dwight was so attentive and knowledgeable of his services to my car. Job well done.
8/27/2025
Sue A. VERIFIED CUSTOMER
I am always your happy customer. The only bad thing today was that I had to buy a new tire! That blew my budget. But, Dawn helped find the Best Buy for me. The tire wasn’t in stock but will be in within 24 hrs so I can’t complain. I’ve been a customer for over 20 yrs. I don’t want any other vehicle but my Toyota Sienna!