She was so great in professional at her job. 10/10 would recommend having her assist again.
10/29/2025
Berta G. VERIFIED CUSTOMER
Very fast and friendly service
10/29/2025
Susan T. VERIFIED CUSTOMER
I was very pleased with the service.
10/29/2025
Yakeli H. VERIFIED CUSTOMER
They messed up the thread on my oil pan, and blame it on wear and tear, crazy.
10/28/2025
Anavel S. VERIFIED CUSTOMER
Ms. Jacqueline was very professional when we first talked and I greatly appreciate it..
Second time I have taken my vehicle for the same issue and again it was not solved.
Unfortunately there was a lot of miscommunication. I understand we are all busy. I called a couple of times and had to leave messages to get a call back. Calls were never returned.
10/28/2025
Luis G. VERIFIED CUSTOMER
Na
10/26/2025
Jason R. VERIFIED CUSTOMER
Had the worst service experience of my life at lithia!
10/25/2025
Raymond R. VERIFIED CUSTOMER
I was very happy with the service. They were very busy and I feel like I was taken care of adequately. Thank you ????
10/25/2025
Jose R. VERIFIED CUSTOMER
Always feel like I was treated right at Odessa Toyota!
10/24/2025
April M. VERIFIED CUSTOMER
Karen Hernandez is always very helpful and patient. She always explains the process and explained when I would need my next oil change. Great Customer Service!
10/24/2025
Araceli F. VERIFIED CUSTOMER
She did a good job , she always answer my questions. Very satisfied thank you
10/23/2025
Carolyn D. VERIFIED CUSTOMER
Jacqueline was great.
10/23/2025
David H. VERIFIED CUSTOMER
They refused to put more nitrogen in my tires, every morning they at 28psi and the warning lights drive me crazy, they told me toyota must have lied and filled them with air. They read 31 in the afternoon so I just have to deal with the warning, it was very frustrating
10/23/2025
Brandon A. VERIFIED CUSTOMER
The worst service ever
10/23/2025
Jesus T. VERIFIED CUSTOMER
She was very patient, nice , and friendly ????
10/22/2025
Jesse P. VERIFIED CUSTOMER
I’m satisfied with the speed of service, I will follow up in weeks from now to obtain an oil analysis report. (I always do a analysis report before and after to know how the internals are going)
10/22/2025
David L. VERIFIED CUSTOMER
Thanks
10/21/2025
Martha A. VERIFIED CUSTOMER
We experienced a lack of proactive communication regarding the status of our truck. We had to initiate contact daily to get updates, and only after calling on Saturday were we informed it was ready. Upon arrival, it still took an additional 1.5 hours before anyone confirmed the truck was actually ready. At one point, we were told that “the problem could not be duplicated,” which felt like a standard response given when an issue isn’t going to be addressed after being notified the issue would be fixed. Clearer and more timely communication would have significantly improved our experience. This is a constant struggle with service department.