Karen was above and beyond with helping me both with my business and helping me with my physical condition by bringing my car to the door to leave. I live in Midland, but we our family purchased and had our vehicles serviced at Lithia and its forefathers in Odessa, to a tune of 40+ years because of your excellence.
Be assured I will always give you an A+
12/6/2025
Charles R. VERIFIED CUSTOMER
Jackie was off work on Thursday AM. I’m sorry that I don’t recall the name of the very professional and courteous young lady that helped me; But she truly was so Respectful and Helpful to me. As a Senior Citizen I Really appreciate it so much when any Service Rep cares enough to be “That Good”. I really Hope you can pass my very sincere Appreciation to her. I believe she may have been taking some Lessons from Jacqueline who is Really a True Professional!! Lithia Really Needs to make her Want to stay with them!
12/6/2025
Janice G. VERIFIED CUSTOMER
My only complaint is that it takes so long to get a simple oil change done. I don’t think it should take two hours to do that, especially since I had an appointment and was not a walk-in.
12/6/2025
John R. VERIFIED CUSTOMER
She's the best
11/27/2025
Akram A. VERIFIED CUSTOMER
Great deal!
11/26/2025
Cherie M. VERIFIED CUSTOMER
Jacqueline has been my service provider for my last 3 oil changes. She is very attentive, polite, and knowledgeable. She pays attention to detail and keeps me informed during the process. She provides excellent customer service that I truly appreciate.
11/26/2025
Jeremy H. VERIFIED CUSTOMER
Service completed in a timely manner
11/26/2025
Oriculo V. VERIFIED CUSTOMER
Very good service!! Keep it up.
11/26/2025
Iris R. VERIFIED CUSTOMER
I was very pleased with the way he helped me today. He was extremely knowledgeable about my issues and got me in and out quickly.
11/26/2025
Jeff B. VERIFIED CUSTOMER
Surprised yall didn't wash the vehicle
Yall washed my Tundra before when I had it
11/26/2025
Shane M. VERIFIED CUSTOMER
Service was quick and easy and all my questions and concerns were taken care of quickly. I definitely would recommend your store to anyone!
11/25/2025
James O. VERIFIED CUSTOMER
Excellent like Jackie
11/25/2025
Richard M. VERIFIED CUSTOMER
Great service. In and out in about 30 minutes
11/25/2025
Ronald G. VERIFIED CUSTOMER
Very courteous and was in and out in no time. A+ rating
11/25/2025
Lisa D. VERIFIED CUSTOMER
I went in because it kept coming up for maintenance service so I thought that meant an oil change. I told him I need my oil changed and he said do you pay and I said no. I get there to get my vehicle and he said it wasn’t time for your free oil change and said we have a coupon for $60.00. I should have asked why didn’t run my vin number but I didn’t. He didn’t even call me to let me know until I got there.
11/24/2025
Alicia S. VERIFIED CUSTOMER
Thank you for helping me to keep my car safe and running well.
11/23/2025
Joanna L. VERIFIED CUSTOMER
She did a great job!!
11/23/2025
Enrique N. VERIFIED CUSTOMER
Very professional and on time
11/23/2025
Rebecca T. VERIFIED CUSTOMER
Jacqueline was professional, attentive, and courteous. She kept me updated and was helpful.